inSIGHT Monitoring Services

Taking the Extra Step to Ensure Traveller Safety 

inSIGHT monitoring covers; Security, Intelligence, Guidance, Help and Tracking. Our inSIGHT Monitoring Services forms part of our Protect series of services which also includes, Tracking & Technology (Solace Secure) and Journey Management: Executive Protection & In-Country Security.

The benefit of inSIGHT is to ensure your people and assets are in constant view of the Solace 24/7 response team. Our pro-active monitoring service will monitor your personnel and assets for you, and respond to vicinity risks and incidents. Solace are able to provide the ability to have your personnel protected whilst conducting business tasks and operations no matter the time of day.

We understand that many travel and security managers are not working 24/7 and the monitoring of your travellers in different areas of the world can be challenging.  With the support of our innovative risk management platform, Solace Secure, we are able to provide intelligence alerts and travel tracking both internally and for our clients.

inSIGHT Monitoring Services

Solace Secure; Our Intuitive Travel Risk Management & Intelligence Platform

inSIGHT monitoring is supported by our innovative Travel Risk Management platform, Solace Secure, which is a purpose-built traveller tracking and intelligence  platform. It enables our clients to start tracking all personnel from booked travel itineraries, physical check-in, in app tracking, satellite trackers and office-based locations both quickly and simply. It overlays threat levels, traveller locations and reported security/safety/medical incidents to produce a real-time planning and incident control tool.

Solace Secure is packed full of useful functions for business travellers and managers. To learn more about Solace Secure’s Desktop functionality for managers click here, or to learn more about the App, click here.

inSIGHT Monitoring Services

Discreet Monitoring Service 

Our inSIGHT monitoring has been particularly popular among many NGO’s and Media clients, where they require ad hoc monitoring services in complex regions. With the presence of security teams often providing a greater risk to the traveller, inSIGHT monitoring allows our 24/7 response team watch over your on the ground operations, able to respond to any given incident.

These services make for a great extension to your current security support services and policies in place. We are able to tailor inSIGHT to you and your company and find the best solution to mitigate against risks whilst reducing impact to business operations.

As a trusted supplier to major media broadcasters, Solace Global understands the extensive risk management needs of media organisations and NGO’s, providing enhanced intelligence, check-in monitoring, overarching support through Solace Secure, plus 24/7 Response Assistance and Crisis Management. Read more below to see how how we’ve supported clients of this nature, or view another of our case studies.

Solace Global Supports Aldo Kane in ‘Tigers: Hunting the Traffickers’

using  inSIGHT Monitoring

In a new one-hour documentary from Grain Media, former Royal Marines Commando, Aldo Kane exposes the secrets of the illegal tiger trade in South East Asia. Aldo Kane has turned his hand to providing safety measures for film and television productions in extreme environments, under his company Vertical Planet. In his latest production Aldo goes in front of the camera in a covert operation to film tiger traffickers across South East Asia.

Tigers are trafficked often for the production of illegal produce, such as tiger-bone wine and glue, the reason for this is that many of these products are believed by the people of Asia to have medicinal values. Aldo journeys across Malaysia, China, Thailand, Laos and Vietnam for the duration of the documentary uncovering the secrets of tiger trafficking.

 Providing Support in Remote Locations

With filming crews in remote areas and the need for discretion, Solace Global managed an enhanced monitoring and support service that included the provision of (inSIGHT) services, including pro-actively communicating real-time vicinity incidents and tracking of the team’s movements. The team had scheduled check in’s and a comprehensive response protocol plan. This proactive capability along with access to Solace Global’s tracking platform, Solace Secure, provided the team with vital intelligence to mitigate the risks.

In the event of an emergency, Solace Global’s vetted in-country support teams would be able to provide the necessary and appropriate level of assistance. Combining in-country physical assistance with intuitive travel tracking technology and robust response protocols.

Solace Secure Aids Safe Travel

As part of the reaction and response plan, Aldo and his team had access to Solace Global’s tracking capabilities and online platform, Solace Secure. The app functionality enabled the teams to ‘check-in’ when scheduled and if asked at any time, this is crucial when an incident occurs within the vicinity. The Solace Secure app also provided the ability to hit an SOS alarm which would notify the necessary support team’s in-country and back at Solace Global HQ. This functionality was not just key for Aldo and his team but also the in-country fixers who had to liaise with members of the illegal trafficking trade. The ability to discreetly raise an SOS alarm pinpointing the user’s location was paramount to mitigating against the risks filming involved.

Aldo conducted a series of tracking sessions on the Solace Secure app giving our response team access to Aldo’s current location enabling us to quickly respond with assistance direct to his location should it be required. The tracking session showed the routes in which Aldo and his team took, in turn it highlighted the routes taken by much of the traffickers. Whilst working in remote areas there were times the team needed to rely on GPS tracking devices. The Solace Secure platform is able to take a feed from such devices to allow us to continue to monitor the team as they moved through the wildlands.

Tigers: Hunting the Traffickers has been commissioned for BBC Two and will be show on Wednesday 4th March 2020. The executive producer Monica Garnsey at Grain Media, executive producer Roger Webb at the BBC and Laura Warner as director. View the trailer here.

inSIGHT Monitoring Services

inSIGHT Monitoring Services forms part of our Protect series of services which also includes, Tracking & Technology (Solace Secure) and Journey Management: Executive Protection & In-Country Security.

If you would like to know more about our inSIGHT Monitoring Service, please fill out the form below. We will be in touch with you shortly.


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