Prepare and respond to a risk that demands specialist knowledge

Kidnap, ransom and extortion response

Experts in the event of kidnap

Kidnap, ransom and extortion are complex security threats that can affect organisations, employees and individuals worldwide. Effective travel risk management, supported by intelligence-led planning and appropriate security measures, can help organisations identify and reduce exposure to these risks.

When an incident occurs, a coordinated crisis response is essential. Swift decision-making, specialist advice and clear communication can support the safe resolution of an incident while helping organisations manage operational disruption, protect those affected and fulfil their duty of care.

Talk to our kidnap for ransom specialists

Helping businesses and High-Net-Worth Individuals Reduce Kidnap Risks

Kidnapping, ransom and extortion can affect organisations, business travellers, expatriates and their families, particularly in locations where organised crime, political instability or targeted criminal activity present heightened security risks.

Solace Global helps organisations assess and reduce exposure through intelligence-led risk assessments, security planning and protective measures. This includes supporting employees travelling or working in higher-risk environments, as well as individuals and families who may face targeted threats due to their profile, occupation, association with cryptocurrency or perceived wealth.

For high-net-worth individuals and family offices, our high-net-worth security services provide tailored protection, including travel security technology, close protection and security planning for family members.

Where a kidnapping or extortion incident occurs, our specialist response consultants provide discreet advice and support to help organisations and families manage the situation, coordinate an appropriate response and work towards a safe resolution.

How to Mitigate the Risk of Kidnap, Ransom and Extortion

Preparation is an important part of protecting personnel operating in locations where kidnapping, extortion or unlawful detention may present a credible threat.

Our risk intelligence and advisory services help organisations understand the security environment, identify emerging threats and make informed decisions before travel or deployment.

Where additional protection is required, Solace Global can coordinate secure journey management and executive protection services to help reduce exposure during movements and assignments.

24/7 Crisis Coordination and Support

Kidnap and ransom incidents require discreet, coordinated decision-making and access to specialist expertise. Our 24/7 Global Security Operations Centre provides a central point of contact for incident escalation, intelligence support and the coordination of appropriate security resources.

Working alongside experienced response specialists, our operations team helps organisations maintain situational awareness, manage communications and coordinate the necessary next steps.

What happens when an emergency call is made

Our dedicated kidnap assistance hotline is available 24/7/365.

Initial advice

Our highly trained response team will provide support over the phone with initial recommendations for action

Activation of crisis response team

This includes our kidnap response consultants and/or global network security partners to provide rapid on-site assistance

Information Gathering

We use our expansive list of local contacts to analyse and verify your situation

Ongoing situation monitoring

We review both traditional and digital media platforms alongside specific search terms within the Darknet

Development of crisis strategy

We work in close cooperation with you, this can include advice on an effective negotiation strategy, provision of local contacts, e.g. to authorities, deployment of response consultants to the crisis management team at your company headquarters and, if necessary, to the location of the incident.

Additional support during negotiations

This can include deployment of our personnel in the field to avoid further damage, support during negotiations with kidnappers and extortionists, advice on effective internal and external crisis communications and reputation management, coordination of the collaboration with the relevant authorities at home and abroad.

Crisis conclusion

Support in the handing of ransom payments, the repatriation of released hostages and the care and assistance of victims and their family members.

We can also review and follow-up of the lessons learned during the crisis for the further development of your crisis management organisation and processes.

24/7 GSOC

Around-the-clock security monitoring, incident escalation and operational coordination.

Global Security Operations Centre

Secure Journey Management

Intelligence-led assessments to understand threats and support preventative security planning.

Journey Management

Intelligence & Advisory