Keeping your people safe 24/7 around the world.

Combined Medical and Security Assistance

5 million

Customers supported


Assistance cases a year


In-house security team


Real-time alerts a year


Intelligence reports a year


Globally dependable medics


Crisis management

A united approach to medical and security solutions

Charles Taylor Assistance, leading medical assistance experts, and Solace Global risk management and security specialists, collectively present Intrinsic: a single, ongoing view of travel risk management.

Intrinsic reduces your exposure to risk before and during personnel or policyholder deployments overseas and manage medical and security emergencies centrally.

Medical security service

Streamline your travel risk management

Our combined medical and security services simplifies keeping your people safe with a unified approach to travel risk management. Discover end-to-end medical and security solutions supported by Solace Secure, an industry-leading risk management software, to minimise risk to your employees, operations and stakeholders.

emergency evacuation

How it works

Our in house travel risk management specialists are here to guide you through the integration process with 24/7 ongoing support for travellers.

Solace Secure onboarding

Solace Secure and the Intrinsic service is configured to align with your travel policy, preferences, and company branding.

Once complete, each traveller will receive a welcome email with instructions to gain access to the platform.

Data feed integration

We receive your travellers’ ticket automatically by integrating with your travel management company. Each itinerary shows in the Solace secure platform with automated protocols to notify risk and travel managers.

Automated country risk reports

The platform can automatically send relevant country reports and any real-time alerts for the destination until the end of the trip. Travellers can call Intrinsic for pre-travel advice direct from the app.

Protection during travel

During the trip each traveller can ‘Check-In’ on the app. The Intrinsic security team monitor the local area for any high or severe alerts that could impact the traveller’s safety.

Additional security measures

If travelling to a high risk location, we can provide enhanced security measures, including meeting the traveller at the airport and providing a secure transfer to their hotel, with full coordination and 24/7 monitoring by the Intrinsic team.

24/7 assistance

If in the night the traveller feels unwell or is involved in an incident. Through the app they can ‘SOS’ or ‘Call with location’ and speak to the Intrinsic assistance team.  We can provide an over-the-phone assessment and arrange for medical assistance if required.

Unified medical and security assistance

Working together, the Intrinsic Medical and Security Team make all necessary arrangements for traveller to be securely moved to and treated in an approved medical facility, with contact liaison and bill payment.

Repatriation and aftercare

After they have recovered, the traveller is securely transferred to catch a flight home. Once home, Intrinsic can help with any claims management and after care.

Speak to a travel risk management specialist