Login

Risk management and security specialists to mitigate risk from land maritime and cyber security threats.

Our mission is to protect people, assets and reputation through industry-leading technology, supported by on the ground security support and risk intelligence services. We give businesses the tools to operate globally both safely and compliantly, without losing sight that people’s safety is our priority.

Prepared, Aware, Informed.

1.5m

Million man-hours on protection tasks in one year alone

ISO

9001, 14001, 45001 & 27001 accredited

400+

In-house highly qualified Solace personnel

24/7

Support, advice & emergency response from in-house UK response centre

191

Countries in which we have local security partner staff

13664

Alerts in the last 12 months

500

advisories per year



“A pleasure to deal with”

It is very rare to introduce a product or service and have no complaints whatsoever, which says something about your product and service. Solace are a pleasure to deal with, and it is great to know that the service potential available through Solace is greater than our current requirements.

International ManufacturerMotor Yacht Industry
01

Our Senior Team

Solace Global’s success as a leading provider of risk management and security services is driven by the quality of our personnel, dedicated to meeting and exceeding expectations.

Paul Queen

Managing Director – Maritime

Paul oversees the strategic direction for offshore operations and for the quality of service delivery to our global client base. Paul sets high standards for operations, implemented though excellent leadership and man management skills, all of which started in the Royal Marines.

Emily Roberts

Managing Director – Risk

Emily is an expert in travel and security risk – specialising in developing bespoke Duty of Care solutions that are proportionate and appropriate for each individual client. Emily has travelled extensively around the globe and has used this experience to support solution development in the areas of travel tracking technology, journey and crisis management.

Paul Cashmore

Managing Director – Cyber

Paul has over 20 years experience in organically building technology service organisations to a global scale. Prior to co-founding Solace Cyber, Paul was responsible for directing a department of 250 technical delivery staff for a £240m+ converged IT service provider. Paul is renowned for his ability to create effective, cost efficient and results-driven services.
Paul Cashmore

Chris Travers

Project Operations Director – Maritime

Chris is a former Royal Marines Commando, with a wealth of land and maritime operational experience. Chris enjoyed a varied three years at sea providing security solutions to some of world’s leading vessel operators. Chris now is the Operations Director for the offshore division where he actively maintains client relationships through regular client meetings in the UK and Europe.

Martin Veale

Operations Director – Risk

Following a successful career as a non-commissioned officer in the Royal Marines and UK Special Forces, Martin has worked as a security consultant and advisor to military units, governments and blue chip companies. After a period spent working in the Middle East, Martin took the opportunity to join Solace Global Risk as Head of Operations, developing into Operations Director.

Join our Team

Solace Global’s success as a leading provider of travel security services is driven by the quality of our personnel. To join our team you must be highly dedicated, flexible and an ambassador for Solace Global.

Sectors of Expertise

Current Vacancies

01 February

Maritime Project Coordinator

Solace Global is a global security company that specialises in risk management, maritime security and cyber security. This role is within the maritime division which works to protect offshore operations within the renewable energies sector.

The Role

Due to growth, Solace Global Maritime is recruiting for a Project Coordinator to join the operations team. The purpose of this role is to provide offshore technical, commercial, and operational support to Solace Global Maritime Ltd (SGM) and its interested parties, to ensure the company’s strategies, objectives, missions, and visions are achieved. This is an opportunity to join a fast paced operations team, in a well-established, rapidly expanding business.

Key Responsibilities:

  • Support SGM’s senior leadership team in their pursuit to achieve company and project specific objectives, so these are delivered on time, on budget, and ensuring the needs and expectations of interested parties are met.
  • Aid in the creation of project tenders.
  • Assist in the construction, implementation, and amendment of department and project specific integrated management systems, and ensure SGM’s resource planners, registers, and project management platforms are updated, where required.
  • Management of project resources, so all tasks are appropriately performed, whilst maintaining the highest levels of quality, health, safety, and environmental standards.
  • Help to ensure the financial aspects of SGM’s projects are managed appropriately including, but not limited to: client, contractor, and supplier invoicing.
  • Support the Project Operations Director in the recruitment and management of contractors and suppliers, including HR processes, training and feedback.
  • Ensure operations are conducted in line with project specific execution plans and standard operating procedures, whilst troubleshooting potential risks and implementing appropriate solutions.
  • Create and distribute project reports.

Education and Experience

Desirable:

  • Project management experience, preferably in the offshore EPCIC sector or oil and gas environments.
  • Previous security/risk management experience.
  • Previously held a position that has been operationally focused and/or client facing such as response/operations manager, account management or business development.
  • Broad knowledge of appropriate project management tools such as Microsoft Office systems.
  • Confident and competent communicator.
  • A keen problem solver who is flexible and adaptable.
  • A driven individual who is goal focused and accustomed to operating in a fast-paced-ever-changing environment.

Other requirements of the job:

  • Hybrid. Predominantly office based & home working on an ad hoc basis.
  • Working hours Monday to Friday 0900hrs – 1700hrs.
  • Evening and weekend working as per duty rota, when required.
  • Business travel could be required.

Key Relationships

  • Managing Director.
  • Project Operations Director.
  • Finance Team.
  • Compliance Director.
  • Solace Global Risk.
  • Supply Chain.

Compensation and Benefits:

  • £25,000 – £28,000 depending on experience.
  • 24 days holiday entitlement (increasing by 1 per year to a maximum of 30 days).
  • £40 gym membership contribution.
  • Company pension.
  • AXA private medical cover.
  • Cycle to work scheme.

To apply, please send your CV and covering letter to info@solaceglobal.com

Apply to this job
19 December

Risk Operations Manager

Solace Global Risk Ltd. is recruiting a Risk Operations Manager for their headquarters in Poole, Dorset.

Purpose of job:

  • Response to emergencies, protecting people, assets and reputations.
  • Management and oversight of ongoing on and offshore operations.
  • Oversight and management of Journey Management tasks.
  • Oversight and management of Response Services.
  • Upscale Intelligence & Reporting capacity.

Key responsibilities:

  • Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
  • Keep Solace customers and staff safe wherever they are in the world.
  • Focus on delivery of Journey Management tasks and Response Services.
  • Responsible for the maintenance and development of Response Managers in their roles.
  • Responsible for the building and maintenance of our Global Partner Network.
  • Responsible for the training of new and existing protocols to Response Managers.
  • Responsible for the production of the Weekly Roundup and Alert Plus reports.
  • Pre-Travel Advisory reviews and production depending on capacity.

Main Duties:

  • Delivery of Journey Management tasks.
  • Delivery of Response Services.
  • Support to Operations Director Risk for specific tasks as required.
  • Training of SGR team on new and existing client protocols.
  • Advising customers and staff 24/7 about events that may impact them.
  • Work with Intelligence analysts to produce Pre-Travel Advisories.
  • Work with intelligence analysts to deliver the weekly roundup.
  • Maintain country reports as required
  • Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
  • Providing security advice for customers intending to travel or already in locations around the world.
  • Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
  • Identify gaps in the Solace Global Provider Network.
  • Liaising with and building the network, maintaining strong relationships and ensuring best quality delivery and growing on the ground intel and journey management sources.
  • Conducting due diligence on new suppliers.
  • Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to escalating to and supporting CMT.
  • Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
  • Use judgement and experience to rectify/troubleshoot issues that may arise.
  • Represent the Solace Operations Centre in client visits as required.
  • Training of new Response Managers/Operations Managers and refresher training with RMs.
  • Management of client check in monitoring services, ensuring check-ins and schedules/itineraries are in the handovers, calendar and are briefed to the duty RMs and Mar Ops.
  • Support Tactical Analysts with more detailed reports and PTA’s when required.
  • Delivery of webinars for training and onboarding as required.

Key Relationships:

  • Response Managers, MD Risk, Operations Director Risk, Maritime Operations, Intelligence Analysts, Business Development support, Client Implementation and Success manager
  • Clients and partners

Required Skills and Experience:

  • Essential: Excellent written and verbal communications
  • Essential: Excellent understanding of Journey Management delivery
  • Essential: Excellent understanding of Response Services delivery
  • Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
  • Essential: A proactive person with the ability to perform under pressure
  • Essential: Excellent administration skills with a keen eye for detail
  • Essential: Excellent computer skills, experience with MS Office applications
  • Essential: Interest in and good knowledge of current affairs
  • Essential: Excellent spoken and written English
  • Essential: Ability to work autonomously
  • Essential: Risk Management experience/knowledge
  • Desirable: Experience of responding to critical incidents
  • Desirable: Second language
  • Desirable: Intelligence analysis experience
  • Desirable: Knowledge of global politics and culture
  • Desirable: Industry specific qualifications

Other important features or requirements of the job:

  • Holiday/sick cover for Operations Director Risk, Response Managers, Intelligence Analysts
  • Night and day shift cover if required
  • Work a rota of 3 days on 3 days off in conjunction with another operations manager

To apply, please send your CV and covering letter to mveale@solaceglobal.com

Apply to this job
01 December

Senior Account Executive

Solace Global Risk Ltd. is recruiting a Senior Account Executive to generate new leads and relationships with potential clients, create opportunities within untapped areas of the risk management industry.

The company:

Solace Global is a global security company which specialises in risk management, maritime security and cyber security. The role is for the Risk Management division which enable businesses to operate safely and compliantly through tracking technology, intelligence, 24/7 response and full crisis management and global security capability.

The Role:

As Senior Account Executive, you will support the Head of BD with the ongoing sales strategy within the risk management department, with full autonomy to make a significant impact in a well-established, yet rapidly expanding business. The role requires a senior candidate, with at least 5 years’ experience within the risk management industry and a minimum of 4 years’ experience in business development and/or account management.

Your key responsibilities will be to generate new leads and relationships with potential clients, create opportunities within untapped areas of the industry and develop outstanding rapport with new and existing clients. You will be supported by an experienced business development assistant, marketing manager and customer success manager, and will report directly to the Head of BD.

The Senior Account Executive will have a target for new business with an excellent commission scheme.

Key Responsibilities:

  • Understand the Solace offerings and service lines in detail, help promote these and grow these in line with client needs and market changes
  • Find new opportunities and leads
  • Understand the current business pipeline and identify other potential areas for growth
  • Effective use of CRM system to record all client/potential client discussions, requirements, and feedback
  • Drive revenue and profit growth through effective sales
  • Build and maintain an in depth understanding of our target audience and our competitors
  • Retain, manage, and grow existing clients
  • Support BD and Marketing during webinars, conferences, and events
  • Support and lead on pitches, presentations, or demonstrations
  • Support Customer Success Manager with client renewals 
  • Be responsible for tender and proposal writing
  • Represent Solace Global Risk Ltd at customer meetings 
  • Develop and source Reseller/Channel Partner relationships globally
  • Sound knowledge of LinkedIn to digitally represent Solace Global
  • Contribute to service innovation, identify potential growth through adaptation of existing services and products
  • Participate in strategic business discussions to drive strategy and vision through existing accounts and prospects 
  • Nice to have: the ability to provide additional Risk Consultancy capability when required, supporting the BD team and Customer Success Manager with operational client discussions, work with Operations during incidents and consultancy tasks where appropriate
  • Comply with company policies and procedures

Education and Experience:

  • Minimum of a Bachelor’s degree in business/sales/marketing or similar applicable course and 4+ years’ experience in business development and/or Account Management
  • Minimum of 5 years Risk Management industry experience, experience in SaaS also desirable
  • Proven success B2B Business Development/Sales and achieving targets and helping sales teams achieve their targets
  • Skilled in using social media/LinkedIn and other networking tools to generate leads
  • Delivered growth in business units through sales of risk management/assistance services
  • Experienced in multi-service business development to small, medium and large corporate enterprises
  • Experienced in successfully running multiple customer accounts
  • Exceptional written and verbal communication skills, able to persuade and influence senior decision makers
  • Exceptional presentation skills, able to deliver impactful presentations and sales pitches
  • Excellent team player, who is able to work effectively in a global team environment
  • Strong problem solving and analytical skills and effective time management
  • An understanding of marketing principles and digital marketing
  • Success in selling service products through strategic partners
  • Experience of managing channel partners
  • Experience of collaboration with marketing to support messaging and sales
  • Ability to work independently, take initiative and complete tasks to deadlines
  • Experienced in the Microsoft Office suite including SharePoint

Key Relationships:

  • Position will interact with customers and prospects at all levels of management
  • Position will align with Marketing to support the BD effort and support our marketing, messaging, and branding
  • Commercial Team
  • Reporting to the Head of BD and MD

Other requirements of the job:

  • Prepared for international and national travel
  • Prepared to work outside of normal office hours when tenders, proposals, events, presentations, or projects dictate
  • Prepared to support ad hoc risk consultancy services

Compensation and Benefits:

  • Very attractive annual salary
  • Quarterly target related commission
  • Health insurance
  • Cycle to work scheme
  • Gym membership contribution
  • Company pension

To apply please send your CV and covering letter to eroberts@solaceglobal.com

Apply to this job
29 November

Offshore Marine Coordinator

Solace Global Maritime are currently recruiting highly motivated, experienced security personnel adept at offshore risk management, for an upcoming vessel-based project in the UK, that started in June 2022. 

The next two phases will be over 9 months from March 2023 – December 2023. Contractors are not required to remain on task for the entirety of each phase, however, the minimum tasking period will be 30 days. If you are willing to deploy for longer than the initial 30 days, please let us know on application.  

All personnel will conduct training with Solace Global Maritime prior to the project starting.  

Documentation Requirements: 

  1. CV 
  2. British Passport 
  3. Former UK Armed Forces Testimonial 
  4. STCW 95 
  5. ENG1 Seafarer’s Medical  
  6. Seaman’s Discharge Book  
  7. COVID-19 Vaccination Record  
  8. DBS/CRB 

To apply, please send a CV and confirmation that you possess the above qualifications to operations@solaceglobal.com directly.  

Please feel free to also use this email address if you have any queries before applying. 

Apply to this job
10 November

Response Operations Manager

Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.

This is an entry level role into risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.

Purpose of job: 

  • Frontline response to emergencies, protecting people, assets and reputations.
  • Monitoring of global events, proactive and reactive alerting and notifications.
  • Management and oversight of ongoing on and offshore operations.

Accountabilities and responsibilities:

  • Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
  • Keep Solace customers and staff safe wherever they are in the world.
  • Focus on allocated region for intelligence, country reports and special reports.

Main Duties:

  • Monitoring of security and other events globally.
  • Monitoring of Solace staff and customers globally.
  • Advising customers and staff 24/7 about events that impact them.
  • Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
  • Conducting short-term analysis on specific events and writing advisories.
  • Maintaining country reports within their designated Area of Responsibility.
  • Providing security advice for customers intending to travel or already in locations around the world.
  • Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
  • Liaising with and building the Solace Global Provider Network.
  • Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
  • Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
  • Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
  • Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
  • Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
  • Use judgement and experience to rectify/troubleshoot issues that may arise.
  • Support to commercial team as required.
  • Represent the Solace Operations Centre in meetings as required.
  • Specified tasks as directed by Line Manager.

Key Relationships:

  • Customers, MD Risk, MD Maritime, Operations Directors, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial team, Accounts and Contractors

Required Skills and Experience:

  •  Essential: Excellent written and verbal communications• Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
  •  Essential: A proactive person with the ability to perform calmly under pressure
  •  Essential: Excellent administration skills with a keen eye for detail
  •  Essential: Excellent computer skills, experience with MS Office applications
  •  Essential: Interest in and good knowledge of current affairs
  •  Essential: Ability to work with often little direct supervision
  •  Essential: Clear CRB check/right to work in the UK
  •  Desirable: Experience of responding to critical incidents
  •  Desirable: Second language
  •  Desirable: Intelligence analysis experience
  •  Desirable: Military or Police experience
  •  Desirable: Degree level education

Other important features or requirements of the job:

  • Work a 12 hr shift of 2 days, 2 nights and 4 days off
  • Annual Leave of 16 days x 12 hour shifts
  • To deliver verbal briefings/presentations as required

    To apply, please send your CV and covering letter to mveale@solaceglobal.com

    Apply to this job
    2022

    ISO27001 accredited

    Solace Global are now accredited by LRQA for ISO27001 : Information Security, with proven processes to ensure your data is safe and secure.

    2022

    Solace Global Maritime has now mobilised guard vessels for an offshore project in Scotland.

    Once complete, the project will allow for the export of renewable energy generated from Shetland to the UK mainland, connecting Shetland to the nation’s electricity transmission system for the first time.

    We are proud to be able to utilise our extensive, and proven, offshore risk management capability over the coming months.

    Our first two weeks on project are off to a flying start, with one guard vessel getting involved in a Maritime and Coastguard Agency training exercise, and another being fortunate enough to spot a pod of orcas.

    2021

    COVID-19 Trip Check

    Functionality has been launched in Solace Secure to bring clarity to organisations travelling during the pandemic, helping users to quickly understand travel restrictions, entry requirements and COVID-19 risk ratings.

    2021

    Ray Carole undertakes an epic journey with Solace Global technology

    Author Ray Carole completed ‘The World’s Worst Book Tour’… A gruelling bike ride across 4000 miles and 3 peaks – all within 60 days on a Brompton folding bike. The journey was in aid of his new book ‘The Clinic’ with proceeds supporting the excellent work by The Bowra Foundation.

    We helped users watch Ray’s progress by integrating Oysta GPS tracking devices with our advanced travel tracking technology.