Risk management and security specialists to mitigate risk from land maritime and cyber security threats.

Our mission is to protect people, assets and reputation through industry-leading technology, supported by on the ground security support and risk intelligence services. We give businesses the tools to operate globally both safely and compliantly, without losing sight that people’s safety is our priority.

Prepared, Aware, Informed.

1.5m

Million man-hours on protection tasks in one year alone

ISO

9001, 14001, 45001 & 27001 certified

400+

In-house highly qualified Solace personnel

24/7

Support, advice & emergency response from in-house UK response centre

191

Countries in which we have local security partner staff

13664

Alerts in the last 12 months

500

advisories per year

“A pleasure to deal with”

It is very rare to introduce a product or service and have no complaints whatsoever, which says something about your product and service. Solace are a pleasure to deal with, and it is great to know that the service potential available through Solace is greater than our current requirements.

International ManufacturerMotor Yacht Industry

Our Senior Team

Solace Global’s success as a leading provider of risk management and security services is driven by the quality of our personnel, dedicated to meeting and exceeding expectations.

Paul Queen

Managing Director – Maritime

Paul oversees the strategic direction for offshore operations and for the quality of service delivery to our global client base. Paul sets high standards for operations, implemented though excellent leadership and man management skills, all of which started in the Royal Marines.

Emily Roberts

Managing Director – Risk

Emily is an expert in travel and security risk – specialising in developing bespoke Duty of Care solutions that are proportionate and appropriate for each individual client. Emily has travelled extensively around the globe and has used this experience to support solution development in the areas of travel tracking technology, journey and crisis management.

Paul Cashmore

Managing Director – Cyber

Paul has over 20 years experience in organically building technology service organisations to a global scale. Prior to co-founding Solace Cyber, Paul was responsible for directing a department of 250 technical delivery staff for a £240m+ converged IT service provider. Paul is renowned for his ability to create effective, cost efficient and results-driven services.

Martin Veale

Operations Director – Risk

Following a successful career as a non-commissioned officer in the Royal Marines and UK Special Forces, Martin has worked as a security consultant and advisor to military units, governments and blue chip companies. After a period spent working in the Middle East, Martin took the opportunity to join Solace Global Risk as Head of Operations, developing into Operations Director.

Join our Team

Solace Global’s success as a leading provider of travel security services is driven by the quality of our personnel. To join our team you must be highly dedicated, flexible and an ambassador for Solace Global.

Sectors of Expertise

Current Vacancies

11 October

Bid & Account Manager

We seek an efficient and skilled Bid & Account Manager to join our team at Solace Global (Risk).

As the Bid & Account Manager, you will lead the bid process supporting the Chief Customer Officer (CCO) and Sales Team, from opportunity identification to proposal submission. This includes ensuring the timely submission of high-quality proposals that meet client requirements, and establishing compliance with all Request for Proposal (RFP) requirements and guidelines.

In addition, you will be responsible for dedicated account management and platform support (Solace Secure) to customers, ensuring all technical aspects of platform onboarding and development are captured and communicated effectively. This aspect of the role requires close collaboration with the Solace Customer Success Manager and Platform Development team to ensure positive, two-way communication between ongoing clients and the internal Solace Global team.

This is an exciting opportunity to contribute to our business development initiatives, strengthen our market position, and drive revenue growth. If you are a result-oriented professional, passionate about delivering winning bid proposals and supporting clients for business growth, we encourage you to apply.

We offer a competitive compensation package alongside an inclusive and nurturing atmosphere that values creativity, collaboration, and performance.

Key Objectives:

There are two key aspects to the role:

Bid Management (25%)

Monitor the end-to-end bid stage process within HubSpot, ensuring timelines are met.
Coordinate with various teams, including sales, technical, legal, and finance, to ensure all aspects of a bid are addressed.
Maintain comprehensive and accurate bid documentation, including bid files, records of communication, and pricing information, in collaboration with Sales and Marketing.
Ensure compliance with client requirements, regulations, and industry standards.
Monitor and evaluate bid performance metrics to identify areas for improvement.

Account Management (including Platform Support) (75%)

Act as the primary point of contact for customers’ platform queries, providing guidance, troubleshooting, and ensuring timely resolution.
Facilitate Solace Secure platform training, both internally and externally, to ensure all users are comfortable and proficient with the system.
Help build and expand the Solace Secure knowledge base to support efficient platform delivery and rollout.
Communicate customer changes or requests internally with the Operations team, ensuring seamless implementation.
Support customer quarterly and annual reviews by producing and analysing report statistics on platform usage.

Required Skills and Qualifications:

Experience in business administration or a related field.
5+ years of experience as a bid manager, proposal manager, or a similar role.
Demonstrated success in winning bids through effective proposal management.
Strong understanding of the bid lifecycle, proposal writing, and development.
Proficiency in using bid management software (e.g., HubSpot) and MS Office.
Attention to detail and high accuracy in bid preparation and review.
Ability to collaborate with cross-functional teams and influence stakeholders at various levels.
Strong ability to work cross-functionally and maintain effective stakeholder communication.

Preferred Skills and Qualifications:

Strong project management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple bids simultaneously.
Exceptional organisational and time management skills.
Excellent analytical and problem-solving skills to assess bid opportunities and develop winning strategies.
Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.
Familiarity with platform management tools or experience in supporting SaaS products is a plus.

Why Solace Global (Risk)?

We value collaboration, innovation, and a customer-centric approach. Join us to make a real impact, contribute to our growth, and thrive in a supportive environment that values your creativity and drive.

Job Type:

Full-time, Permanent

Benefits:

Cycle to work scheme
Gym membership
Private dental insurance
Private medical insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Poole, BH15 1JF: reliably commute or plan to relocate before starting work (required)

To apply, please send a covering letter and CV to Robert Aldous raldous@solaceglobal.com

Apply to this job

02 September

Intelligence Analyst

Solace Global Risk is recruiting for an Intelligence Analyst for their headquarters in Poole, Dorset

The Intelligence Analyst is responsible for the provision of professional and effective analysis, advice and guidance to: clients, employees, contractors & Directors on all matters relating to global risk and intelligence collection/analysis.

The Intelligence Analyst is responsible for the provision of professional and effective analysis, advice and guidance to clients, employees, contractors & Directors on all matters relating to global risk and intelligence collection/analysis.

Accountabilities and responsibilities:

The role holder works with other analysts to oversee all alerting and analytical reports produced by all Solace Global staff.
Assist the Senior Intelligence Analyst (SIA) to oversee the country report production and event alerting by the Response Managers and as required focus their attention in the right geographical places.
Provide training and feedback to Response Managers from an intelligence perspective where required
Assist the SIA to ensure the company has the right intelligence feeds to collect the appropriate level of information.
Ensure the company has the right intelligence analysis software to ensure the collected data is processed appropriately.
Write bespoke intelligence reports as per client requirements including but not limited to pre-travel advisories, desktop risk assessments, due diligence and on-line investigations.
From the intelligence perspective assist the Software Developers and Customer Success Manager with enhancements to our proprietary risk management platform, Solace Secure.
From the intelligence perspective assist with client presentations.
Coordinate with marketing and business development to ensure that our intelligence products and the Solace brand is promoted to support business growth.
Provide marketing with bespoke reports to assist in the digital marketing of Solace.
Develop and evolve Intelligence products and processes to better address market needs.
Produce Maritime reports in support of our maritime division, SGM, where required.
Support Risk and Maritime Operations when required.
Maintain awareness of global events to support more detailed travel advisories and intelligence products.
Set up of monitoring systems to trigger notifications to SGR of relevant attacks and incidents globally and more bespoke during monitoring periods in support of high risk travellers/client locations that are paying for dedicated monitoring services
Present intelligence services to clients when required.

Required competencies:

Managing a Quality Service.
Making Effective Decisions.
Leading & Communicating.
Delivering at Pace.
Analytical skills.
Adaptability.

Required Skills and Experience:

Essential: A minimum of 3 years’ experience as an intelligence analyst
Essential: Educated to degree level
Essential: Excellent written and verbal communication
Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
Essential: A proactive person with the ability to perform under pressure
Essential: Excellent administration skills with a keen eye for detail
Essential: Excellent computer literacy, experience with MS Office applications
Essential: Interest in and good knowledge of current affairs
Essential: Ability to work autonomously
Essential: Knowledge of global politics and culture
Essential: Risk Management experience/knowledge
Desirable: Experience of responding to critical incidents
Desirable: Second language
Desirable: Industry specific qualifications
Desirable: Military or Defence Intelligence analysis experience

Desirable skills/qualifications:

Experience in an intelligence role, with evidence of delivering intelligence analysis.
An understanding of Land Operations within a commercial security environment.
An understanding of Maritime Operations within a commercial security environment.
A proven proactive solution finder who is not put off by unexpected obstacles.
Second Language.

Key Relationships:

Internal: MD Risk, Operations Director Risk, Senior Intelligence Analyst, Operations Managers, Response Managers, Customer Success Manager and Business Development
External: Clients and intelligence sources.

Other important features or requirements of the job:

Prepared for domestic and international travel and working outside of office hours as projects or operational requirements dictate.
Right to live and work in the United Kingdom and undertake Security Clearance
Working hours Mon – Fri 0900-1700 However, Solace Global Risk provides 24/7 operational support to clients and there may be occasions where Intelligence Analysts are required to support taskings outside of regular office hours.

Job Types: Full-time, Permanent

Benefits:

Cycle to work scheme
Gym membership
Private dental insurance
Private medical insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Poole, BH15 1JF: reliably commute or plan to relocate before starting work (required)

Experience:

travel risk: 1 year (preferred)
global affairs: 1 year (preferred)
international security: 1 year (preferred)

To apply, please send a covering letter and CV to Mark Overington moverington@solaceglobal.com

Apply to this job

02 September

Response Operations Manager

Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.

This is an entry level role into risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.

Purpose of job:

Frontline response to emergencies, protecting people, assets and reputations.
Monitoring of global events, proactive and reactive alerting and notifications.
Management and oversight of ongoing on and offshore operations.

Accountabilities and responsibilities:

Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
Keep Solace customers and staff safe wherever they are in the world.
Focus on allocated region for intelligence, country reports and special reports.

Main Duties:

Monitoring of security and other events globally.
Monitoring of Solace staff and customers globally.
Advising customers and staff 24/7 about events that impact them.
Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
Conducting short-term analysis on specific events and writing advisories.
Maintaining country reports within their designated Area of Responsibility.
Providing security advice for customers intending to travel or already in locations around the world.
Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
Liaising with and building the Solace Global Provider Network.
Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
Use judgement and experience to rectify/troubleshoot issues that may arise.
Support to commercial team as required.
Represent the Solace Operations Centre in meetings as required.
Specified tasks as directed by Line Manager.

Key Relationships:

Customers, MD Risk, MD Maritime, Operations Directors, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial team, Accounts and Contractors

Required Skills and Experience:

Essential: Excellent written and verbal communications• Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
Essential: A proactive person with the ability to perform calmly under pressure
Essential: Excellent administration skills with a keen eye for detail
Essential: Excellent computer skills, experience with MS Office applications
Essential: Interest in and good knowledge of current affairs
Essential: Ability to work with often little direct supervision
Essential: Clear CRB check/right to work in the UK
Desirable: Experience of responding to critical incidents
Desirable: Second language
Desirable: Intelligence analysis experience
Desirable: Military or Police experience
Desirable: Degree level education

Other important features or requirements of the job:

Work a 12 hr shift of 2 days, 2 nights and 4 days off
Annual Leave of 16 days x 12 hour shifts
To deliver verbal briefings/presentations as required
Right to live and work in the United Kingdom and undertake Security Clearance

To apply, please send your CV and covering letter to mveale@solaceglobal.com

Apply to this job