Risk management and security specialists to mitigate risk from land maritime and cyber security threats.

Our mission is to protect people, assets and reputation through industry-leading technology, supported by on the ground security support and risk intelligence services. We give businesses the tools to operate globally both safely and compliantly, without losing sight that people’s safety is our priority.

Prepared, Aware, Informed.

1.5m

Million man-hours on protection tasks in one year alone

ISO

9001, 14001, 45001 & 27001 accredited

400+

In-house highly qualified Solace personnel

24/7

Support, advice & emergency response from in-house UK response centre

191

Countries in which we have local security partner staff

13664

Alerts in the last 12 months

500

advisories per year



“A pleasure to deal with”

It is very rare to introduce a product or service and have no complaints whatsoever, which says something about your product and service. Solace are a pleasure to deal with, and it is great to know that the service potential available through Solace is greater than our current requirements.

International ManufacturerMotor Yacht Industry
01

Our Senior Team

Solace Global’s success as a leading provider of risk management and security services is driven by the quality of our personnel, dedicated to meeting and exceeding expectations.

Paul Queen

Managing Director – Maritime

Paul oversees the strategic direction for offshore operations and for the quality of service delivery to our global client base. Paul sets high standards for operations, implemented though excellent leadership and man management skills, all of which started in the Royal Marines.

Emily Roberts

Managing Director – Risk

Emily is an expert in travel and security risk – specialising in developing bespoke Duty of Care solutions that are proportionate and appropriate for each individual client. Emily has travelled extensively around the globe and has used this experience to support solution development in the areas of travel tracking technology, journey and crisis management.

Paul Cashmore

Managing Director – Cyber

Paul has over 20 years experience in organically building technology service organisations to a global scale. Prior to co-founding Solace Cyber, Paul was responsible for directing a department of 250 technical delivery staff for a £240m+ converged IT service provider. Paul is renowned for his ability to create effective, cost efficient and results-driven services.
Paul Cashmore

Chris Travers

Project Operations Director – Maritime

Chris is a former Royal Marines Commando, with a wealth of land and maritime operational experience. Chris enjoyed a varied three years at sea providing security solutions to some of world’s leading vessel operators. Chris now is the Operations Director for the offshore division where he actively maintains client relationships through regular client meetings in the UK and Europe.

Martin Veale

Operations Director – Risk

Following a successful career as a non-commissioned officer in the Royal Marines and UK Special Forces, Martin has worked as a security consultant and advisor to military units, governments and blue chip companies. After a period spent working in the Middle East, Martin took the opportunity to join Solace Global Risk as Head of Operations, developing into Operations Director.

Join our Team

Solace Global’s success as a leading provider of travel security services is driven by the quality of our personnel. To join our team you must be highly dedicated, flexible and an ambassador for Solace Global.

Sectors of Expertise

Current Vacancies

01 December

Senior Account Executive

Solace Global Risk Ltd. is recruiting a Senior Account Executive to generate new leads and relationships with potential clients, create opportunities within untapped areas of the risk management industry.

The company:

Solace Global is a global security company which specialises in risk management, maritime security and cyber security. The role is for the Risk Management division which enable businesses to operate safely and compliantly through tracking technology, intelligence, 24/7 response and full crisis management and global security capability.

The Role:

As Senior Account Executive, you will support the Head of BD with the ongoing sales strategy within the risk management department, with full autonomy to make a significant impact in a well-established, yet rapidly expanding business. The role requires a senior candidate, with at least 5 years’ experience within the risk management industry and a minimum of 4 years’ experience in business development and/or account management.

Your key responsibilities will be to generate new leads and relationships with potential clients, create opportunities within untapped areas of the industry and develop outstanding rapport with new and existing clients. You will be supported by an experienced business development assistant, marketing manager and customer success manager, and will report directly to the Head of BD.

The Senior Account Executive will have a target for new business with an excellent commission scheme.

Key Responsibilities:

  • Understand the Solace offerings and service lines in detail, help promote these and grow these in line with client needs and market changes
  • Find new opportunities and leads
  • Understand the current business pipeline and identify other potential areas for growth
  • Effective use of CRM system to record all client/potential client discussions, requirements, and feedback
  • Drive revenue and profit growth through effective sales
  • Build and maintain an in depth understanding of our target audience and our competitors
  • Retain, manage, and grow existing clients
  • Support BD and Marketing during webinars, conferences, and events
  • Support and lead on pitches, presentations, or demonstrations
  • Support Customer Success Manager with client renewals 
  • Be responsible for tender and proposal writing
  • Represent Solace Global Risk Ltd at customer meetings 
  • Develop and source Reseller/Channel Partner relationships globally
  • Sound knowledge of LinkedIn to digitally represent Solace Global
  • Contribute to service innovation, identify potential growth through adaptation of existing services and products
  • Participate in strategic business discussions to drive strategy and vision through existing accounts and prospects 
  • Nice to have: the ability to provide additional Risk Consultancy capability when required, supporting the BD team and Customer Success Manager with operational client discussions, work with Operations during incidents and consultancy tasks where appropriate
  • Comply with company policies and procedures

Education and Experience:

  • Minimum of a Bachelor’s degree in business/sales/marketing or similar applicable course and 4+ years’ experience in business development and/or Account Management
  • Minimum of 5 years Risk Management industry experience, experience in SaaS also desirable
  • Proven success B2B Business Development/Sales and achieving targets and helping sales teams achieve their targets
  • Skilled in using social media/LinkedIn and other networking tools to generate leads
  • Delivered growth in business units through sales of risk management/assistance services
  • Experienced in multi-service business development to small, medium and large corporate enterprises
  • Experienced in successfully running multiple customer accounts
  • Exceptional written and verbal communication skills, able to persuade and influence senior decision makers
  • Exceptional presentation skills, able to deliver impactful presentations and sales pitches
  • Excellent team player, who is able to work effectively in a global team environment
  • Strong problem solving and analytical skills and effective time management
  • An understanding of marketing principles and digital marketing
  • Success in selling service products through strategic partners
  • Experience of managing channel partners
  • Experience of collaboration with marketing to support messaging and sales
  • Ability to work independently, take initiative and complete tasks to deadlines
  • Experienced in the Microsoft Office suite including SharePoint

Key Relationships:

  • Position will interact with customers and prospects at all levels of management
  • Position will align with Marketing to support the BD effort and support our marketing, messaging, and branding
  • Commercial Team
  • Reporting to the Head of BD and MD

Other requirements of the job:

  • Prepared for international and national travel
  • Prepared to work outside of normal office hours when tenders, proposals, events, presentations, or projects dictate
  • Prepared to support ad hoc risk consultancy services

Compensation and Benefits:

  • Very attractive annual salary
  • Quarterly target related commission
  • Health insurance
  • Cycle to work scheme
  • Gym membership contribution
  • Company pension

To apply please send your CV and covering letter to eroberts@solaceglobal.com

Apply to this job
29 November

Offshore Marine Coordinator

Solace Global Maritime are currently recruiting highly motivated, experienced security personnel adept at offshore risk management, for an upcoming vessel-based project in the UK, that started in June 2022. 

The next two phases will be over 9 months from March 2023 – December 2023. Contractors are not required to remain on task for the entirety of each phase, however, the minimum tasking period will be 30 days. If you are willing to deploy for longer than the initial 30 days, please let us know on application.  

All personnel will conduct training with Solace Global Maritime prior to the project starting.  

Documentation Requirements: 

  1. CV 
  2. British Passport 
  3. Former UK Armed Forces Testimonial 
  4. STCW 95 
  5. ENG1 Seafarer’s Medical  
  6. Seaman’s Discharge Book  
  7. COVID-19 Vaccination Record  
  8. DBS/CRB 

To apply, please send a CV and confirmation that you possess the above qualifications to operations@solaceglobal.com directly.  

Please feel free to also use this email address if you have any queries before applying. 

Apply to this job
10 November

Response Operations Manager

Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.

This is an entry level role into risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.

Purpose of job: 

  • Frontline response to emergencies, protecting people, assets and reputations.
  • Monitoring of global events, proactive and reactive alerting and notifications.
  • Management and oversight of ongoing on and offshore operations.

Accountabilities and responsibilities:

  • Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
  • Keep Solace customers and staff safe wherever they are in the world.
  • Focus on allocated region for intelligence, country reports and special reports.

Main Duties:

  • Monitoring of security and other events globally.
  • Monitoring of Solace staff and customers globally.
  • Advising customers and staff 24/7 about events that impact them.
  • Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
  • Conducting short-term analysis on specific events and writing advisories.
  • Maintaining country reports within their designated Area of Responsibility.
  • Providing security advice for customers intending to travel or already in locations around the world.
  • Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
  • Liaising with and building the Solace Global Provider Network.
  • Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
  • Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
  • Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
  • Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
  • Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
  • Use judgement and experience to rectify/troubleshoot issues that may arise.
  • Support to commercial team as required.
  • Represent the Solace Operations Centre in meetings as required.
  • Specified tasks as directed by Line Manager.

Key Relationships:

  • Customers, MD Risk, MD Maritime, Operations Directors, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial team, Accounts and Contractors

Required Skills and Experience:

  •  Essential: Excellent written and verbal communications• Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
  •  Essential: A proactive person with the ability to perform calmly under pressure
  •  Essential: Excellent administration skills with a keen eye for detail
  •  Essential: Excellent computer skills, experience with MS Office applications
  •  Essential: Interest in and good knowledge of current affairs
  •  Essential: Ability to work with often little direct supervision
  •  Essential: Clear CRB check/right to work in the UK
  •  Desirable: Experience of responding to critical incidents
  •  Desirable: Second language
  •  Desirable: Intelligence analysis experience
  •  Desirable: Military or Police experience
  •  Desirable: Degree level education

Other important features or requirements of the job:

  • Work a 12 hr shift of 2 days, 2 nights and 4 days off
  • Annual Leave of 16 days x 12 hour shifts
  • To deliver verbal briefings/presentations as required

    To apply, please send your CV and covering letter to mveale@solaceglobal.com

    Apply to this job
    18 July

    Product Manager

    Solace Global Risk is recruiting for a Product Manager to join their HQ in Poole, Dorset

    Solace Global Risk are part of a global security company which specialises in risk management, maritime security and cyber security. We enable businesses to operate safely and compliantly with a human approach to risk management, by keeping our clients’ interests at the heart of everything we do, and never losing sight that people’s safety is our priority.

    Solace have developed their own proprietary risk management tracking and intelligence app and web portal to assist in keeping our client personnel safe wherever they are in the world. We are looking for a Product Manager to join our team to help continue the drive on innovation and enhanced user experience in our technology platforms.

    Purpose of job:

    The role of the Product Manager at Solace Global Risk is to work as part of an agile software development team with a focus on customer service and technical support to meet the needs of the business. The Product Manager will be responsible for understanding development needs of clients and the business and creating mock up and plans for the development team to guide the development of the system to align with client expectations.

    The successful candidate will work closely to support all aspects of technical solutions deployed at Solace Global Risk, working closely with Operations, Marketing, Response and Commercial stakeholders. They will also be responsible for finding ways to improve the existing system and user experience while ensuring the Development team stay on track with client deadlines for delivery of new features. Where possible, basic support ticket items should also be managed by the Product Manager to allow the development team to stay focussed on their development items and deadlines.

    Accountabilities and responsibilities:

    • Prioritise product features and capabilities.
    • Create mock ups of new system requirements to help guide the development process.
    • Work closely with the development team to ensure they understand the requirements.
    • Map the development pipeline and help prioritise the list and update release notes.
    • Find new ways to improve the system useability and user experience and suggest new features and functionality.
    • Ensure that each product meets the needs of the target user or customer.
    • Help manage the workflow of software development life cycle.
    • Monitoring of existing systems environment.
    • Support and facilitate the delivery of technical service requests.
    • Provide excellent communication and professional service quality to all stakeholders.
    • Have an awareness of and promote data privacy and information security.
    • Testing system changes prior to sign off.
    • To assist in the continual review and improvement of the chosen tools and techniques.
    • Some experience of software development with C# is preferable so that you can be hands on.
    • IT Service Desk management, with hands on technical ability for basic support items.
    • Capable of being hands on at a technical level.

    Required competencies:

    • Excellent communication skills and customer service.
    • Experience in a highly technical support role.
    • Familiarity with:
      C# .NET Core 6
      Entity Framework
      MVC
      HTML, JavaScript, CSS

    Desirable skills/qualifications:

    • Familiarity with or desire to learn and develop into a more software development focused role.
    • Desire to learn Microsoft Azure (App Services, Azure Functions and Azure SQL).
    • System Testing.
    • Indesign experience or similar to help develop design mock ups for the development team.
    • Excellent problem-solving skills.
    • Desire to work in a small agile team with high level of autonomy and responsibility.

    Key Relationships:

    • Head of Technical Delivery & Information Security
    • Solutions Architect
    • Company Directors
    • Commercial Team
    • Clients

    Other important features or requirements of the job:
    (e.g., travel, unsocial/evening hours, restrictions on employment etc.)

    • Prepared to work outside of normal office hours on an ‘on call’ support rota

    Compensation and Benefits:

    • Attractive annual salary
    • Health insurance
    • Cycle to work scheme
    • Gym membership contribution
    • Company pension

    To apply please send a CV and Cover Letter to info@solaceglobal.com with PRODUCT MANAGER VACANCY in the subject line.

    Apply to this job
    18 July

    Full Stack Developer

    Solace Global Risk are part of a global security company which specialises in risk management, maritime security and cyber security. We enable businesses to operate safely and compliantly with a human approach to risk management, by keeping our clients’ interests at the heart of everything we do, and never losing sight that people’s safety is our priority.

    Solace have developed their own proprietary risk management tracking and intelligence app and web portal to assist in keeping our client personnel safe wherever they are in the world. We are looking for an experienced developer to join our team to help continue the drive on innovation and enhanced user experience in our technology platforms always ensuring that what we develop is secure and in line with best practice and GDPR.

    Purpose of job

    The role of Software Developer at Solace Global Risk is to work as part of an agile software development team to meet the needs of the business through the delivery of innovative new features and leading-edge technologies.

    The successful candidate will work closely to support all aspects of technical solutions deployed at Solace Global Risk, working closely with Operations, Marketing, Response and Commercial stakeholders.

    In this role, you will be actively involved in all aspects of the software development life cycle including the design, development, test, and release, primarily driven by requests of clients and employees through our IT Service Management system.

    Accountabilities and responsibilities

    To assist in the technical development and upgrades to existing systems.
    Provide constant support and resolution of service requests.
    Provide excellent communication and professional service quality to all stakeholders.
    Research and develop technical solutions in response to the requirements of the business.
    Analyse existing systems and propose solutions for improvement.
    Learn and retain key information and help
    Have an awareness of and promote information security.
    Actively adopt and enforce change management through the business.
    Identify and mitigate potential risks to the company during development of software.
    Design and author technical solutions to meet requirements of the business.
    To assist in the continual review and improvement of the chosen tools and techniques.
    Positively influence and contribute to the success of the technical team.

    • C# .NET Core 3.1 or above
    • Entity Framework
    • MVC
    • HTML, JavaScript, CSS
    • Familiar with modern frontend frameworks, AngularJS, Angular or React
    • BitBucket, Git
    • Excellent communication skills.
    • Desirable skills/qualifications:
    • Familiarity with or desire to learn Microsoft Azure (App Services, Azure Functions and Azure SQL).
    • Desire to learn App Development with Android.
    • Test Driven Development
    • Google Map APIs.
    • Excellent problem-solving skills.
    • AngularJS
    • Good awareness of information security.
    • Desire to work in a small agile team with high level of autonomy and responsibility.
    • JIRA

    Key Relationships

    • Head of Technical Delivery & Information Security
    • Software Development Team (Mobile & Web)
    • Director of Risk Operations
    • Company Directors
    • Clients

    Other important features or requirements of the job

    • (e.g., travel, unsocial/evening hours, restrictions on employment etc.)
    • Prepared to work outside of normal office hours on an ‘on call’ support rota
    • Compensation and Benefits:
    • Attractive annual salary
    • Health insurance
    • Cycle to work scheme
    • Gym membership contribution
    • Company pension
    Apply to this job
    2022

    ISO27001 accredited

    Solace Global are now accredited by LRQA for ISO27001 : Information Security, with proven processes to ensure your data is safe and secure.

    2022

    Solace Global Maritime has now mobilised guard vessels for an offshore project in Scotland.

    Once complete, the project will allow for the export of renewable energy generated from Shetland to the UK mainland, connecting Shetland to the nation’s electricity transmission system for the first time.

    We are proud to be able to utilise our extensive, and proven, offshore risk management capability over the coming months.

    Our first two weeks on project are off to a flying start, with one guard vessel getting involved in a Maritime and Coastguard Agency training exercise, and another being fortunate enough to spot a pod of orcas.

    2021

    COVID-19 Trip Check

    Functionality has been launched in Solace Secure to bring clarity to organisations travelling during the pandemic, helping users to quickly understand travel restrictions, entry requirements and COVID-19 risk ratings.

    2021

    Ray Carole undertakes an epic journey with Solace Global technology

    Author Ray Carole completed ‘The World’s Worst Book Tour’… A gruelling bike ride across 4000 miles and 3 peaks – all within 60 days on a Brompton folding bike. The journey was in aid of his new book ‘The Clinic’ with proceeds supporting the excellent work by The Bowra Foundation.

    We helped users watch Ray’s progress by integrating Oysta GPS tracking devices with our advanced travel tracking technology.