Protect your people and meet your duty of care
Evacuations from High-Risk Locations Call +44 (0)1202 308810 or Contact Us →
Secure Transportation &
Travel safe with secure transportation & trusted security teams
What is Journey Management?
Rated 4.6/5 overall rating by clients
Rapid Deployment short notice tasks welcome
24/7 GSOC for continual monitoring
191 countries of network coverage
ISO27001 accredited for enhanced data security
Integrated Security Response Across Every Journey
Pre-Journey Risk Assessment & Planning
We assess the full operational environment before travel begins, combining intelligence, local insights and client requirements.
Includes:
- Destination and route risk analysis
- Threat intelligence (geopolitical, criminal, environmental)
- Traveller-specific risk considerations
- Secure route planning and contingency mapping
Executive Close Protection
- Executive Close Protection: Armed and unarmed security personnel.
- Low-Profile Teams: Discreet security for sensitive missions.
- Military and Police Escorts: Enhanced safety in high-threat environments.
Transport & Logistics
- Secure Ground Transportation: Low-profile vehicles, luxury cars, armoured options, and 4x4s.
- Private Aviation and Maritime Solutions: Private aircraft, chartered boats, and off-shore risk management.
- Airport Meet-and-Greet Services: Streamlined arrivals and departures for personnel.
Medical Evacuation & Repatriation
- Field Trauma Teams: Rapid-response medical professionals for emergencies.
- Evacuation and Repatriation: Swift action during medical crises or security threats.
- Remote Healthcare Assistance: Access to medics and remote health support.
TSCM Sweeps
- TSCM (Technical Surveillance Counter Measures): Counter-surveillance and technical sweeps for secure environments.
Real-Time Journey Monitoring (GSOC Overwatch)
All journeys are monitored by our 24/7 Global Security Operations Centre.
Includes:
- Live journey tracking
- Route deviation monitoring
- Real-time risk alerts
- Continuous communication with travellers and teams
Incident Response & Emergency Support
If an incident occurs, our teams coordinate a rapid, structured response.
Includes:
- Immediate GSOC escalation
- Evacuation planning and execution
- Crisis communication and reporting
The Journey Management Process
01
Risk Assessment
We analyse the operational environment, leveraging HUMINT and OSINT sources.
02
Detailed Journey Planning
Develop a custom journey management plan covering logistics, meeting points, contact details, and emergency protocols.
03
24/7 Monitoring & Execution
Real-time coordination with in-country teams and continual GSOC oversight.
04
Post-Operation Reporting
Detailed reviews for compliance and performance improvement.
05
Contractual Management
All contractual agreements and invoices managed by Solace for peace of mind.
— GLOBAL CAPABILITY
A vetted network for protective services, anywhere in the world*
190+
COUNTRIES COVERED
24/7
GLOBAL MONITORING & RESPONSE
99%
CLIENT RETENTION
1
ACCOUNTABLE PARTNER
Who We Work With
NGOs and Humanitarian OrganisationsProtecting aid workers in conflict zones and disaster-stricken regions.
Learn More
Airlines and Crew TransportationSeamless transport for crew rotations, airport meet-and-greet, and logistics.
Executive ProtectionSecure executive travel to ensure operational continuity for businesses.
Executive Protection
Media TeamsProviding discreet and reliable security for journalists operating in volatile environments.
Learn More
Energy and Resource SectorsSecure transport for personnel in remote or high-risk locations.
High Net Worth IndividualsEnsure a seamless balance of safety and privacy.
Learn MoreCase Studies
Security Operations in Ukraine
Amidst the unfolding conflict in Ukraine, we enabled a media organisation to operate safely with full-spectrum security services. From journey planning to on-the-ground protection, our support gave teams the assurance needed to report from frontline environments.
Medical Response in South Sudan
In response to a medical emergency at a remote oil and gas site, we coordinated a safe evacuation despite complex logistical constraints. By delivering swift, tailored support, we helped the client safeguard their team and sustain critical operations in a high-risk setting.
Media Crew Security in South America
While filming in cartel-affected regions, a documentary crew relied on our specialist risk consultancy to navigate volatile conditions safely. Through discreet planning and in-country support, we helped ensure both crew security and production continuity.
Frequently Asked Questions (FAQs)
What is journey management?
Journey management is the process of planning, monitoring and supporting travel from start to finish, particularly in environments where there may be elevated operational or security risks.
It typically includes pre-travel risk assessment, route planning, real-time monitoring, and access to support in the event of an incident. The aim is to provide organisations with greater visibility and structured oversight of their people while they are travelling.
When should organisations use journey management?
Journey management is commonly used when employees are travelling in unfamiliar, remote or higher-risk environments, or where there is limited local infrastructure.
It is also relevant for organisations or family offices that require consistent oversight of travel, including projects involving multiple locations, time-sensitive movements, or critical personnel.
How does journey management support duty of care?
Journey management helps organisations meet their duty of care responsibilities by introducing structured processes around planning, communication and response.
This includes understanding the risks associated with a journey, ensuring travellers are informed and prepared, and maintaining the ability to respond if conditions change or an incident occurs.
How is journey management different from travel risk management?
Travel risk management provides the overall framework for managing risks associated with business travel, including policy, systems and governance.
Journey management sits within that framework and focuses on the operational delivery of specific trips, ensuring that individual journeys are planned, monitored and supported in line with organisational standards.
What happens if an incident occurs during a journey?
If an incident occurs, it is escalated through our operations centre, where teams assess the situation and coordinate an appropriate response.
This may include communication with the traveller, coordination with local providers, or activation of additional support such as medical assistance or evacuation, depending on the circumstances.
What are your due diligence and vetting procedures?
We select journey management providers with a rigorous due diligence process and continual improvement procedures.
*Are there any locations that aren’t covered?
We operate in 191 countries, but have limited capacity in countries affected by sanctions and Central African Republic.
Can services be customised for my organisation?
Yes, we adapt all aspects of our journey management services to fit your specific needs, ensuring a tailored approach to every journey.
Are long-term risk management projects possible?
Certainly, we have been working with some clients on a continual basis for a number of years through embedded security teams or security consultants.25
— STRONGER TOGETHER
Part of Global Guardian
Request Journey Management
Explore how Solace Global Risk can safeguard your travel.
Book a call to discuss your needs, or complete our journey management request form.