Our mission is to protect people, assets and reputation through industry-leading technology, supported by on the ground security support and risk intelligence services. We give businesses the tools to operate globally both safely and compliantly, without losing sight that people’s safety is our priority.

Together, we go further

Risk management and security specialists to mitigate risk from land, maritime and digital security threats.

Tailored services include offshore risk management, intelligence, journey management, protective security, medical assistance and travel risk technology.

Every solution is supported by our 24/7 Global Security Operations Centre, ensuring continuous oversight, rapid response, and joined-up coordination across all areas of delivery.

See inside the 24/7 GSOC →

Our Senior Team

Solace Global’s success as a leading provider of risk management and security services is driven by the quality of our personnel, dedicated to meeting and exceeding expectations.

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Paul Queen

Managing Director – Maritime

Paul oversees the strategic direction for offshore operations and for the quality of service delivery to our global client base. Paul sets high standards for operations, implemented though excellent leadership and man management skills, all of which started in the Royal Marines.

Emily Roberts

Managing Director – Risk

Emily is an expert in travel and security risk – specialising in developing bespoke Duty of Care solutions that are proportionate and appropriate for each individual client. Emily has travelled extensively around the globe and has used this experience to support solution development in the areas of travel tracking technology, journey and crisis management.

Martin Veale

Chief Operations Officer – Risk

Following a successful career as a non-commissioned officer in the Royal Marines and UK Special Forces, Martin has worked as a security consultant and advisor to military units, governments and blue chip companies. After a period spent working in the Middle East, Martin took the opportunity to join Solace Global Risk as Head of Operations, developing into Chief Operations Officer.

Sectors of Expertise

Current Vacancies

19 December

Response Operations Manager

Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.

This is an entry level role into risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.

Purpose of job:

Frontline response to emergencies, protecting people, assets and reputations.
Monitoring of global events, proactive and reactive alerting and notifications.
Management and oversight of ongoing on and offshore operations.

Accountabilities and responsibilities:

Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
Keep Solace customers and staff safe wherever they are in the world.
Focus on allocated region for intelligence, country reports and special reports.

Main Duties:

Monitoring of security and other events globally.
Monitoring of Solace staff and customers globally.
Advising customers and staff 24/7 about events that impact them.
Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
Conducting short-term analysis on specific events and writing advisories.
Maintaining country reports within their designated Area of Responsibility.
Providing security advice for customers intending to travel or already in locations around the world.
Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
Liaising with and building the Solace Global Provider Network.
Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
Use judgement and experience to rectify/troubleshoot issues that may arise.
Support to commercial team as required.
Represent the Solace Operations Centre in meetings as required.
Specified tasks as directed by Line Manager.

Key Relationships:

Customers, MD Risk, MD Maritime, Chief Operating Officer, Head of Operations, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial Team, Accounts and Contractors

Required Skills and Experience:

Essential: Excellent written and verbal communications
Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
Essential: A proactive person with the ability to perform calmly under pressure
Essential: Excellent administration skills with a keen eye for detail
Essential: Excellent computer skills, experience with MS Office applications
Essential: Interest in and good knowledge of current affairs
Essential: Ability to work with often little direct supervision
Essential: Clear CRB check/right to work in the UK
Desirable: Experience of responding to critical incidents
Desirable: Second language
Desirable: Intelligence analysis experience
Desirable: Military or Police experience
Desirable: Degree level education

Other important features or requirements of the job:

Work a 12 hr shift of 2 days, 2 nights and 4 days off
Annual Leave of 16 days x 12-hour shifts
To deliver verbal briefings/presentations as required
Right to live and work in the United Kingdom and undertake Security Clearance

To apply, please send your CV and covering letter to mveale@solaceglobal.com and jfitzgerald@solaceglobal.com

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“A pleasure to deal with”

It is very rare to introduce a product or service and have no complaints whatsoever, which says something about your product and service. Solace are a pleasure to deal with, and it is great to know that the service potential available through Solace is greater than our current requirements.

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