Response Operations Manager

Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.

This is an entry level role into risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.

Purpose of job: 

  • Frontline response to emergencies, protecting people, assets and reputations.
  • Monitoring of global events, proactive and reactive alerting and notifications.
  • Management and oversight of ongoing on and offshore operations.

Accountabilities and responsibilities:

  • Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident /Emergency Procedures.
  • Keep Solace customers and staff safe wherever they are in the world.
  • Focus on allocated region for intelligence, country reports and special reports.

Main Duties:

  • Monitoring of security and other events globally.
  • Monitoring of Solace staff and customers globally.
  • Advising customers and staff 24/7 about events that impact them.
  • Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
  • Conducting short-term analysis on specific events and writing advisories.
  • Maintaining country reports within their designated Area of Responsibility.
  • Providing security advice for customers intending to travel or already in locations around the world.
  • Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
  • Liaising with and building the Solace Global Provider Network.
  • Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
  • Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
  • Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
  • Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
  • Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
  • Use judgement and experience to rectify/troubleshoot issues that may arise.
  • Support to commercial team as required.
  • Represent the Solace Operations Centre in meetings as required.
  • Specified tasks as directed by Line Manager.

Key Relationships:

  • Customers, MD Risk, MD Maritime, Operations Directors, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial team, Accounts and Contractors

Required Skills and Experience:

  •  Essential: Excellent written and verbal communications• Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
  •  Essential: A proactive person with the ability to perform calmly under pressure
  •  Essential: Excellent administration skills with a keen eye for detail
  •  Essential: Excellent computer skills, experience with MS Office applications
  •  Essential: Interest in and good knowledge of current affairs
  •  Essential: Ability to work with often little direct supervision
  •  Essential: Clear CRB check/right to work in the UK
  •  Desirable: Experience of responding to critical incidents
  •  Desirable: Second language
  •  Desirable: Intelligence analysis experience
  •  Desirable: Military or Police experience
  •  Desirable: Degree level education

Other important features or requirements of the job:

  • Work a 12 hr shift of 2 days, 2 nights and 4 days off
  • Annual Leave of 16 days x 12 hour shifts
  • To deliver verbal briefings/presentations as required

    To apply, please send your CV and covering letter to