Our mission is to protect people, assets and reputation through state-of-the-art technology, response, on the ground support and intelligence services 24/7. Empowering and enabling businesses to operate globally both safely and compliantly, never losing sight that people’s safety is our priority.
1 solution, 1 platform, 1 security service
Support, advice & emergency response from in-house UK response centre
Number of intelligence reports published in the last quarter
Locations we have recently operated in
Countries in which we have local security partner staff
Average number of Solace Secure alerts in one week
In-house highly qualified Solace personnel
ISO accredited as well as 18001 & 28000
Million man-hours on protection tasks in one year alone
We remain confident that when required Solace (along with their medical partner Cega) will provide a good service supporting our own internal processes. We value the speed and care shown in responding to our enquirers and appreciate that extra mile that Solace travels in supporting our charitable work and keeping our people secure.
The product and service, is very good, and it gives us what we need, most importantly it provides us with an emergency point of contact for the away working team outside of our office hours. It is very rare to introduce a product or service and have no complaints whatsoever, which says something about your product and service. Solace are a pleasure to deal with, and it is great to know that the service potential available through Solace is greater than our current requirements.
We have developed a solid relationship with Solace Global. They have met all our operational requirements, in line with our expectations and beyond. We are a challenging client. We frequently have short notice deployments with last minute changes to itineraries (last minute = “they are arriving in 4hrs”). Solace have always met our needs; responding positively and quickly to feedback. We have open, clear and responsive communications channels 24/7, 365. Solace Global are central to our security program.
We have been working with Solace Global for approximately 18 months, where they provide Maritime Security Officers for our Indian Ocean transits. The professionalism, dedication and assistance of their security teams to our Masters and Crew have fulfilled our expectations. Their attention to detail and associated services such as intelligence reporting have also been a major factor in our successful partnership. We would not hesitate in recommending their services to any potential client and we look forward to a continued relationship.
I have used the services of Solace Global for many years. The personnel Solace have supplied to our ships over those years have without exception been first rate. Their professionalism, dedication and assistance to Masters has been beyond reproach and they have quickly assimilated themselves into the crews as respected and professional individuals. When their security duties allow, they have supplemented our expedition teams in acting as Zodiac Drivers and shoremen in support of the Zodiac operation.
Emily is an expert in travel and security risk - specialising in developing bespoke Duty of Care solutions that are proportionate and appropriate for each individual client. Emily has travelled extensively around the globe and has used this experience to support solution development in the areas of travel tracking technology, journey and crisis management.
Working with medical partners, Emily has helped develop a truly unique and joined up medical and security service to simplify risk management for our clients. Emily and her team look after clients across the corporate, Oil & Gas, insurance, media, charity, scholastics and maritime industries.
She is a keynote speaker at industry and client events and before joining Solace, Emily held prominent roles within the risk management and maritime security industry. During her degree in International Marketing Management with French, Emily spent a year living and working in the South of France, hence she is still a French speaker.
Following a successful career as a non-commissioned officer in the Royal Marines and UK Special Forces, Martin has worked as a security consultant and advisor to military units, governments and blue chip companies. His time in the Special Forces and his consultancy work has given Martin a wide and varied skill set with genuine global experience. After a period spent working in the Middle East, Martin took the opportunity to join Solace Global Risk as Head of Operations, developing into Operations Director. Martin is responsible for ensuring that operations are delivered efficiently and professionally.
Having started as an Operations Manager at Solace Global in September 2015, Shari has fulfilled roles in both intelligence and operations departments. Now as a Customer Success Manager, Shari is able to combine both skill sets, keeping Solace clients and staff safe wherever they are in the world, empowering individuals and organisations to conduct business trips worldwide whilst maintaining high customer expectations throughout. Great customer experience is something we pride ourselves on and is fundamental to our client’s success, starting at initial conversations right the way through to the task in hand, Shari is there to provide excellent service every step of the way. A few of her key responsibilities include smoothly on-boarding new customers to our services and software, implementing all client specific requirements and the management and success of all accounts. Client safety is at the forefront of Shari’s focus, providing training and assistance to all customers, whether that be for use of our platform, Solace Secure, or safety awareness whilst travelling abroad, or organisation or situation specific training, Shari is able to provide the confidence travellers need. Shari has degrees in both International Studies and Political Science (with distinction) from Stellenbosch University in South Africa.
Since joining at the beginning of 2016, Chris has applied over sixteen years of experience in application development and information systems management to ensure technical solutions at Solace Global are delivered to the highest standard. Chris has a BA Hons degree in Leadership and Management from the Open University and combines this with a broad range of technical skills to deliver innovative IT solutions. From working within SMEs and PLCs, his experience in leading technical projects and collaborating with stakeholders facilitates a high quality of service.
Client safety when out on the ground is paramount to Solace Global, therefore the Response Managers keep a watchful eye over all our customers and their every move as they travel around the world. Our team of Response Managers provide the 24 hour coverage in the Solace Global Operations Centre; monitoring global events, overseeing live journey management tasks, and responding to SOS from our travellers worldwide. By inputting alerts into Solace Secure, travellers are kept up to date with developing security situations and what the current risk level is. Response Managers continue to ensure clients in an affected area are safe, and provide security advice and support to those who need assistance.
Paul has the responsibility for setting the strategic direction for the maritime business and for the quality of service delivery to new and existing clients. He successfully maintains and manages our global client base. As a self-motivated individual with high standards, he has over the last 5 years worked his way from a Solace Global Team Leader, delivering maritime security services, through to his role as Managing Director. Through his positions he has gained excellent leadership and man management skills, all of which started in the Royal Marines.
Chris is a former Royal Marines Commando of 5 years, with an infectious personality and a wealth of land and maritime operational experience. Joining Solace in 2010 as a Maritime Security Team Leader, Chris enjoyed a varied three years at sea providing security solutions to some of world’s leading vessel operators. Chris's valuable experience at sea allowed him the opportunity to become a member of our Operations Team, where he was responsible for delivering maritime security services around the globe. Chris now is the Operations Director for the maritime division where he actively maintains client relationships through regular communications and client meeting in the UK and Europe.
Solace Global’s success as a leading provider of travel security services is driven by the quality of our personnel. To join our team you must be highly dedicated, flexible and an ambassador for Solace Global.
In line with continued developments our iOS application is now in line with Home Screen Widgets and Siri Shortcuts. Check-In, Call Assistance or Raise an SOS without unlocking the phone and opening the app.
Solace Global are proud to announce that we are now compatible with what3words. The new initiative, what3words, is a simple way to talk about your current location. It has given each 3m square in the world a unique 3 word address, meaning you can refer to any precise location with just three words, no co-ordinates necessary.
Another year at the Business Travel Show, Olympia, London. We proudly presented the Intrinsic Assistance solution – a global partnership of Security and Medical Assistance Service from Solace Global & Charles Taylor Assistance (CEGA). https://www.intrinsicassistance.com/
In a new one-hour documentary from Grain Media, former Royal Marines Commando, Aldo Kane exposes the secrets of the illegal tiger trade in South East Asia. Solace Global’s vetted in-country support teams would be able to provide the necessary and appropriate level of assistance.
Solace and Charles Taylor Assistance together as Intrinsic sponsored and presented at the Education Without Borders 2019 event, focusing on scholastic travel and managing a critical incident. https://www.intrinsicassistance.com/
Solace Secure version 6 has been released seeing a number of updates and additional functionality including new compatibility with the Apple Watch wearable device.
Solace Global proudly supports Craig Haslam in his 4219 mile charity cycle challenge around mainland UK.
Solace Global achieves its Cyber Essentials PLUS certification
Solace are proud to sponsor Vitus Pro Cycling team, powered by Brother UK, providing our tracking solutions to the race team. The action started with the Tour de Yorkshire!
Incident response following terror attacks – providing on-the-ground response, journey management and medical evacuation services.
Our fourth successful year at the Business Travel Show, Olympia, London. We proudly presented our new look Intrinsic Assistance – a global partnership of Security and Medical Assistance Service from Solace Global & CEGA. https://www.intrinsicassistance.com/
Maritime threats and mitigating risks, Solace helps the team of the iconic yacht Maiden to prepare and protect her crew during the high-risk legs of her epic journey.
Presenting at the 4th annual Education Without Borders event, the day discussed the key phases of an incident overseas, in this case a coach crash in a rural part of Spain.
Presenting at Enterprise Travel Risk Conference ‘An incident in Istanbul’. An interactive session using an a real life incident to test audience response mechanisms. https://www.intrinsicassistance.com/
With an increase in civil unrest in Togo, Solace provided all our visiting clients with in-country security professionals, trained to respond appropriately to ensure our clients safety in the event of further deterioration in the country’s political stability.
Achieved re-certification for all ISO 9001, 18000, 28000 and 28007 standards.
As Kingston poses a high risk of violent crime, Solace provided in-country secure ground transfers for the UK medical staff arriving to repatriate a university student back to the UK.
Another successful year at the Business Travel Show, Olympia, London. Solace Global along with our medical partners CEGA, come together to offer INtrinsic – a truely unified Security and Medical Assistance Service.
Winter Olympics, South Korea: intelligence, emergency response, proactive monitoring and Solace Secure for global broadcasters
Syria: assisted filmmakers with tracking, intelligence and enhance monitoring for Damascus, Homs and Palmyra based documentary
Expand footprint in the US with dedicated phone number
Speaker at Education Without Borders event discussing risk management challenges facing universities
South & Central America: proactive monitoring and Solace Secure ground-breaking TV documentary following drug cartels.
Hurricane Maria, Caribbean: post hurricane on-the-ground response, journey management and medical evacuation back to the UK
Recertified for ISO 9001 / 18001 / 28000 standards
Rio Olympics – intelligence reporting for major media broadcasters
South Sudan evacuations – provide joint security and medical response following deadly clashes between rebels and government troops
Successfully lobbied UK government to change trade and licencing agreements regarding Somalia
Official launch of INtrinsic at Business Travel Show, London
Strategic partnership announced between Solace Global and CEGA – the launch of joint security & medical assistance services: INtrinsic.
Nepal earthquake – provided specialist response and on-the-ground/in-country assistance
Somalia 2D Seismic Survey – first in over 25 years! Provided complete risk management and protection services for unique project
Brazil World Cup – intelligence reporting for major media broadcasters
Solace launches training division
One of two companies first to receive ISO PAS 28007 certification
Rebranded to Solace Global Ltd
Developed Solace Secure Risk Management Platform
Launched intelligence division
Spent over 1.5million man-hours at sea, protecting over 2000 transits in 1 year alone
Arab Spring – provided crisis response, protection and evacuations
Achieved ISOQAR 18001 accreditation
Primary provider of oil and gas risk management services for one of the world’s largest Oil & Gas majors
Achieved ISOQAR 9001 accreditation
Certificate of Incorporation – Solace Global Maritime Ltd established
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