Solace Secure: Travel Security Platform

Solace Secure is a purpose-built travel risk management platform that gives organisations real-time visibility of their people, itineraries, and global threats in a single system. It combines traveller tracking, human-verified risk alerts, pre-travel intelligence, mass communication tools, and direct access to a 24/7 Global Security Operations Centre (GSOC) — so security managers can monitor, respond, and evidence their duty of care from one place.

Solace Secure supports duty of care at every stage of a journey. Before travel, it delivers country-level risk reports and pre-travel advisories. During travel, it tracks traveller locations and sends verified real-time alerts. After an incident, it maintains an audit trail of every briefing, check-in, alert, and communication — providing documented evidence of risk mitigation measures in the event of duty of care litigation.

Yes. The platform and associated services are structured around the ISO 31030 travel risk management framework. ISO 31030 sets out the requirements for identifying, assessing, treating, and monitoring travel-related risks. Solace Secure supports each pillar, from pre-travel risk assessment and traveller briefings, through live monitoring and incident response, to reporting and continuous improvement — helping organisations demonstrate alignment with the standard.

Solace Secure tracks travellers across booked itineraries, live GPS location (via the mobile app), and facility or office check-ins — all visible on a single map view. Administrators can set up scheduled check-in windows with app notifications, and the system flags missed check-ins automatically. For higher-risk environments the platform also integrates with external GPS devices, and travellers can raise an instant SOS direct to the 24/7 GSOC.

The platform monitors global events continuously and delivers human-verified alerts filtered by proximity to each traveller or facility. Rather than raw alert feeds, analysts at the GSOC validate, prioritise, and contextualise events before they reach your security team — reducing noise and ensuring every notification is actionable. Alerts can be customised to your risk tolerance, travel policy, and traveller tags such as VIP or contractor.

Yes. Solace Secure is specifically designed to support travel in complex and high-risk environments. It overlays destination-specific threat data directly onto traveller itineraries and dashboards, and security managers can set custom policy alerts to deter travel to restricted locations. When escalation is needed, the integrated GSOC can activate in-country crisis support, deploy vetted security partners, or coordinate emergency response.

Solace Secure is built for both travel managers and security professionals. The map dashboard shows travellers, facilities, geofences, and active alerts at a glance. Itineraries can be added individually or bulk-imported, travellers can be segmented with custom tags (e.g. VIP, Board Member), and mass SMS or email communications can be sent directly from the platform during incidents. Reporting modules allow security teams to build and export filtered reports by destination, traveller, date, or risk level for compliance reviews and board briefings.

The platform maintains a full audit trail of pre-travel security briefings, alerts received, check-ins completed or missed, and communications sent. Real-time and historical reports can be filtered by destination, date, traveller, and risk level. This documentation is critical for organisations needing to demonstrate compliance with duty of care requirements, health and safety legislation, or ISO 31030 — and provides defensible evidence if an incident leads to legal scrutiny.

Solace Secure is directly integrated with Solace Global’s 24/7 GSOC, meaning the technology and the human response capability operate as one. When the platform detects an incident near a traveller or facility, GSOC analysts verify the alert, assess its relevance, and can immediately contact the traveller, brief the security manager, or escalate to in-country response teams. Travellers can also trigger an SOS from the mobile app at any time, connecting directly to the GSOC for immediate support.

Solace Secure is used by a broad range of organisations that send people overseas and need to meet duty of care and corporate security obligations. This includes multinational corporations managing frequent business travel, NGOs and non-profits deploying to complex environments, government and institutional delegations, media organisations covering live events, and companies with staff or facilities in high-risk regions. The platform scales across tiers — from organisations starting their travel risk programme to those requiring full 24/7 GSOC integration and active incident management.

Solace Secure works alongside the physical security services we provide, so the same team sees the picture and acts on it. When a traveller needs support on the ground, the platform gives the GSOC their location, profile and journey details, and our operations team can coordinate secure ground transport, a journey management plan, or a protective security team through our global partner network. Technology provides the visibility, experienced people coordinate the response

Yes. Executive protection can be arranged for individuals or groups travelling to higher risk locations, and it is coordinated through the same platform and the same GSOC. Travellers, itineraries and any assigned security team appear on one map, so security managers can see where their people are and who is with them. This also supports monitoring for executives, family members and other high profile travellers, whose requirements often differ from routine business travel.