Journey Management for Airlines and Crew Transportation

Secure Journey Management for Airline Crews

We deliver secure, dependable journey management for airline crews and support personnel, ensuring smooth transitions between airport, accommodation, and onward locations, wherever your operation takes you.

With proven capability supporting high-volume crew and passenger transfers, we help airlines enhance safety, meet their duty of care obligations, and respond quickly to dynamic risks on the ground.

Why Airlines Trust Us for Journey Management

We offer a range of services designed to meet the specific requirements of your industry:

Scalable Crew Security

We support thousands of secure crew movements annually.

Last-Minute Agility

Our team is structured for responsiveness, handling last-minute changes or urgent diversions.

ISO 27001 Accredited

As a certified provider, your operational details, manifests, and travel data are always protected.

24/7 Security Assistance

Our GSOC provides crew tracking, alerting, and direct response coordination.

Intelligence-Led Routing

Security and intelligence specialists ensure every transfer is planned with precision.

Core Journey Management Services for Airlines

As part of our journey management services, we can provide comprehensive intelligence and risk assessments to support your operations. These services ensure your teams are well-informed and prepared for any challenges, alongside meeting your duty of care obligation.

Secure crew transfers (airport ↔ hotel)

We manage high-frequency, secure ground transfers between airports and accommodation for airline crews across global locations. Each journey is planned using local intelligence, verified routing, and trusted drivers to ensure your crew arrive safely, on time, and without disruption.

Our systems are designed to adapt to last-minute flight changes or altered layover schedules, giving you dependable continuity of service.

Passenger meet-and-greet & transfer

Our journey management capability also includes secure passenger transfers, including VIPs and airline executives. From terminal meet-and-greet through to destination handover, we offer discreet, reliable movement with added layers of protection where needed. Whether supporting a high-profile passenger itinerary or managing a group movement, our focus is on safety, efficiency, and discretion.

Trained security drivers and discreet escort teams

All personnel are highly vetted, with professional backgrounds in security, policing or military service. In higher-risk destinations or where additional assurance is required, discreet escort teams can shadow the journey to provide a rapid response capability.

Armoured vehicles or low-profile options as required

We offer a fleet of secure transport options to suit your operational context—from low-profile vehicles to fully armoured SUVs in conflict-prone environments. Each vehicle is selected based on threat analysis and client requirements, balancing visibility, comfort and protection.

Emergency extraction and medical response capability

Should a security incident or medical emergency occur during crew movements, our GSOC activates pre-defined response protocols to coordinate support. From rapid medical evacuation to emergency extractions in hostile environments, our deployable teams and trusted local partners provide 24/7 coverage in over 190 countries.

Emergency Evacuation and Repatriation

24/7 Security Assistance

Our UK-based Global Security Operations Centre (GSOC) operates 24/7, 365 days a year.

Staffed by experienced security professionals, intelligence analysts and crisis responders, the GSOC provides real-time tracking, incident alerting and immediate support wherever your teams are located.

Designed with redundancy and resilience in mind, the GSOC maintains multiple layers of operational continuity, including backup systems, secure data handling (ISO 27001 certified), and scalable infrastructure to handle high-volume airline operations.

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Frequently Asked Questions (FAQs)

Is Solace Global experienced in managing crew transfers at scale?

Yes. We support multiple international airlines with high-volume crew transfers, often across multiple destinations simultaneously. Our systems are designed to handle both high throughput and bespoke tasks.

How do you handle last-minute changes in crew schedules?

Our agile team excels in managing dynamic requirements, including last-minute schedule changes. With 24/7 GSOC support, we are always on hand to ensure seamless operations.

What transportation options do you offer for airline crews?

We provide a variety of secure transport options, including low-profile vehicles, luxury cars, and tailored solutions to meet the specific needs of airline crews.

Can you provide real-time tracking for crew movements?

Yes, our travel risk management platform Solace Secure offers real-time tracking and itinerary monitoring, ensuring that crew movements are secure and efficient, even in dynamic environments.

Are there any locations that aren’t covered by your journey management services?

We operate in 191 countries, however we have limited availability in countries affected by sanctions and Central African Republic.

Speak to our Security Team

Explore how Solace Global Risk can safeguard your travel.

Book a call to discuss your needs, or complete our journey management request form.