Travel Security Specialists
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Employee travel safety without an in-house security team
Discover a Travel Security Solution for SMEs
Who manages travel risk when there is no security team?
In many SMEs and growing businesses, responsibility for employee travel safety is shared between HR, health and safety, operations, travel teams or senior leaders. However, when an incident occurs, someone still needs to identify who may be affected, communicate with employees and coordinate the right response.
Solace Global gives your organisation the technology, intelligence and 24/7 expertise needed to manage business travel risk without building a dedicated in-house security function. Our service works alongside your existing policies, insurers and travel providers, scaling around your people, destinations and level of risk.
A travel security platform designed to protect your people
A practical travel risk programme built around your business
Prepare your people before travelling
Establish clear travel policies, approval processes and escalation procedures, supported by destination and traveller-specific risk assessments and relevant pre-travel advice.
Understand where your travellers are
Bring itinerary and location information into one platform so your team can quickly identify employees who may be affected by an incident.
Monitor and communicate
Receive human-verified intelligence about relevant risks and communicate directly with travellers before and during a trip.
Respond with confidence
Give employees access to 24/7 security support while our Global Security Operations Centre helps your organisation coordinate incidents, emergency response and contracted medical or security assistance.
Built for lean teams, not just global security departments
Our travel risk management solutions give you access to 24/7 security assistance to protect employees travelling for work. Solace Global provides the technology, intelligence and specialist support needed to manage travel risk without asking your internal team to monitor global events or handle complex incidents alone.
See travellers and risks in one place
View upcoming and active trips alongside relevant security alerts, helping your team quickly identify who may be affected.
Reduce the burden on internal teams
Our analysts monitor developing events and verify alerts, so HR, health and safety or operations teams do not have to interpret global risk information themselves.
Access support around the clock
Travellers can contact our Global Security Operations Centre at any time, including during incidents outside your organisation’s normal working hours.
Scale the service around your needs
Your travel risk programme can be shaped around the number of people travelling, the destinations you operate in and the level of risk they face.
Work with your existing systems
Solace Secure can integrate with travel management companies, booking providers and internal people systems to improve itinerary visibility and reduce manual processes.
Bring in expertise when it matters
From assessing a higher-risk trip to coordinating support during an emergency, our security specialists provide practical guidance and hands-on assistance.
A Four-Step Travel Risk Management Framework for SMEs
As your organisation grows, so should your travel risk strategy. Build in regular reviews to ensure your policy remains aligned to ISO 31030, your people, and your operational model. Use this free travel risk policy to embed smarter, scalable travel risk processes into your existing people operations.
01.
Understand your People and Travel Needs
Start with traveller profiles, business destinations, and current processes. Identify which trips carry higher risk – whether by location, duration or employee needs.
02.
Develop a Clear Travel Policy
Outline responsibilities, approval processes, escalation procedures and traveller expectations, including how trips booked outside your usual travel systems should be recorded.
03.
Manage Duty of Care, Globally
Solace helps growing businesses manage duty of care through 24/7 assistance, real-time location tracking and alerts, plus emergency response coordination.
04.
Prepare and Train Travellers
Support your employees with relevant pre-travel advisories, aligned with destination and individual considerations, such as gender, religion, or LGBTQ+ status.
How travel risk management complements travel insurance
Travel insurance and travel risk management play different but complementary roles in protecting employees. Insurance typically provides financial protection following an eligible incident, subject to the terms of the policy.
Travel risk management supports employees before and during their journey. It helps your organisation assess risks, provide relevant advice, monitor developing events, communicate with affected travellers and coordinate appropriate support when needed.
Why growing businesses choose Solace Global
Solace Global combines intuitive technology with experienced people who take responsibility when your travellers need support. We do more than send automated alerts: our team verifies intelligence, identifies who may be affected and helps your organisation manage the response.
Human-verified alerts: Our analysts assess and verify alerts before they reach your team, reducing noise and helping you focus on relevant risks.
24/7 security assistance: Travellers can contact our UK-based Global Security Operations Centre at any time. We aim to answer every call within 30 seconds.
Personally managed incidents: Our operations team oversees journeys and follows up with travellers in line with your agreed procedures.
One connected service: Bring together traveller tracking, risk intelligence, communication and incident support through a single travel risk management programme.
Global response capability: Our international reach and response network are strengthened by Solace Global’s acquisition by Global Guardian.
Proven client relationships: Solace Global has a 99% client retention rate, a five-year average client tenure and an NPS of 83.
FAQs
Do SMEs need a travel risk management programme?
Any organisation sending employees on business trips should consider how it will identify, assess and manage the risks associated with that travel. The appropriate programme will depend on where employees travel, how frequently they travel and the risks they may face. For an SME, this does not need to mean creating a large internal security function; the programme can be proportionate to the organisation and its travel activity.
Who should be responsible for employee travel safety?
Responsibility varies between organisations. It may sit with HR, health and safety, operations, travel management, security or a senior leader. What matters is that ownership is clearly defined, responsibilities are understood and employees know where to obtain support. Solace Global can work across these functions and help establish clear procedures.
What is an employer’s duty of care during business travel?
Employers are expected to assess and manage reasonably foreseeable health and safety risks arising from work activities, which can include business travel. This may involve assessing the trip, providing relevant information, considering individual traveller needs and establishing procedures for emergencies. The appropriate measures will depend on the destination, activity and traveller.
How is travel risk management different from travel insurance?
Travel insurance typically provides financial cover for eligible costs following an insured event. Travel risk management supports employees before and during travel through preparation, relevant risk information, monitoring and access to assistance. Used together, they provide complementary layers of support.
Can Solace work with our existing travel management company?
Yes. Solace Global can work alongside your travel management company and integrate itinerary data from supported travel booking and distribution systems. This gives your team greater visibility of where employees are while adding specialist risk intelligence and security support.
Is travel risk management suitable for occasional international travel?
Yes. An organisation may have relatively few travellers but still face significant exposure if employees visit unfamiliar, remote or higher-risk destinations. The service can be scaled around your travel volume, destinations and risk profile, so you receive an appropriate level of support.
Does ISO 31030 apply to SMEs?
ISO 31030 provides guidance for organisations developing and reviewing their approach to travel risk. Its principles can be applied proportionately, making the framework relevant to SMEs as well as larger organisations. Solace Global can help you assess your existing arrangements and identify practical improvements without creating unnecessary processes.
Can Solace support remote workers and travel booked outside our usual systems?
Yes, provided the relevant itinerary or location information can be captured. Solace Global can help you establish processes for sharing travel details, using traveller check-ins and accounting for employees whose trips are not recorded through the organisation’s primary booking provider.
Looking to improve global safety for your workforce?
Speak to our security consultants about building a practical, people-first travel risk management programme around your organisation.