The Solace Secure App

The Solace Secure app can be downloaded on both Apple and Android devices and allows users to access a range of functionality to ensure for a safe and successful journey. Solace Secure is a purpose-built traveller tracking and intelligence platform. It enables our clients to start tracking all personnel from booked travel itineraries, physical check-in, in app tracking, satellite trackers and office-based locations both quickly and simply. It overlays threat levels, traveller locations and reported security/safety/medical incidents to produce a real-time planning and incident control tool.

All travellers are only be able to see their own location or the location of any groups they are set up to see. The platform provides an accurate gauge of what life is really like on the ground with detailed real-time intelligence and situational awareness. Should anything go wrong the Solace 24/7 team are monitoring the platform to identify potentially affected travellers and start providing assistance.

Travel Tech Necessities

Select from a useful range of options within the Solace Secure app. Users have the ability to quickly check-in, raise an SOS or start live tracking, among other options, if they feel in danger. This will directly inform our in-house 24/7 Response Team, who will be able to start work to resolve the situation and get the traveller to a safe place.

Check-in – Update your location through your smartphone to confirm you have arrived safely at your destination.
Live Location tracking – Continuously track your location at a customisable time period or distance filter of your choosing.
SOS – Alert fellow users, security & travel managers, and the Solace Response Team that you are in trouble.

Intelligence at the Core

At the heart of Solace Secure is intelligence that makes a difference. Stay on top of the latest global situations or incidents through distinct app functionality.

Alerts – Stay informed about global risk with Solace Global’s intelligence alerts. Our alerts have attached analysis of the situation and specific advice written by our in-house intelligence and response team. Our alerts are colour coordinated dependant on risk level and specific icons show the alert category e.g. Civil Unrest or Environmental.
Country Reports – Access to detailed Country Reports, full of useful information to completely understand and prepare for the country you are travelling to. Have the ability to quickly call country emergency numbers straight from the app.
Interactive map – Detailed map populated with: intelligence alerts, user’s locations, user’s travel, and places of importance. Global Risk map overlay to quickly view a countries’ risk status.

Everything You Need in One Place

When in unfamiliar territories, having the ability to access different pieces of information all within one central place is essential, and can be the difference between a stressful or a successful journey.

Push notifications – If an alert occurs nearby your last known location or in a country you want to be informed about, receive a push notification to your smart phone. Turn on alerts for the country or city you are travelling to, keep informed on what is going on within your perimeter.
Documents – Store documents for travellers to access, such as pre-travel checklists and specific processes.
Contacts – Quickly call and email important contacts from the app.
Call – Dial your emergency contact number directly from the app.

Intelligence Infused Map

Solace Secure’s map can be customised to an overlay of your choice. Managers are able to see where all their travellers are, locations of assets, and how close they are to alerts.

Location – Calculate exactly how far away you are relative to local risk, adjust the map to your bearing for safe navigation.
Additional Modules to Support Businesses – View locations of importance (e.g. embassies, airports, etc) and view key contacts for locations, access documents stored against that location.
Stay Informed – Learn more about the situation at hand through detailed analysis and Solace advice that is within each of our Alerts.
Raise Alert – As events unfold, make colleagues aware of the latest developments by raising your own alert direct from your smartphone.

Itineraries Made Simple

Itineraries can be easily viewed and updated through the Solace Secure app. Our simple process of receiving travel data means we can work with most booking systems, and in some cases, we have developed processes to work with specific TMC’s.

Centralised Travel Information – Managers can view their own and other user’s travel and compare it alongside Solace Global’s intelligence alerts.
Editable – Travellers can quickly check, add or remove travel plans. Mangers can add, edit and remove itineraries for themselves and their personnel.

Designed to Reflect Your Requirements

At Solace Global, we are delighted to have worked with a number of clients to develop the app further to meet specific requirements. Solace Secure, among other things, can have customised buttons that better reflect your business. Please reach out if you would like to discuss potential development options.

Branding – Customise the app to reflect your branding, have your logo and colours shown throughout.
Customise – Customisable Medical and Security call buttons, so travellers can directly contact the necessary service. Filter the map to your preferences to optimise your experience, show only what you want to see.
Ease of Use – Additional Apple iPhone functionality, users are able to check-in and raise an SOS through Siri and home-screen widgets.
Further Requirements – We would be delighted to discuss any potential developments of Solace Secure with our clients, please reach out to us if there are additional features that would benefit your organisation.

Compatible with the Apple Watch

Solace Secure is compatible with the Apple Watch so users can easily access Solace Secure functions without having to use their phone.

Users can Check-in, SOS and Call Assistance directly from the watch.
Set up push notifications to be informed on nearby alerts.
Users have the ability to quickly check-in through Siri.

If you would like to know more about Solace Secure and it’s app functionality, please fill out the contact form below, we will be in touch with you shortly.

Traveller Tracking Technology & Intelligence

Solace Secure’s App Technology