Solace Global Risk are recruiting a Response Operations Manager to be based in it’s UK Head Office in Poole. The working hours are a shift pattern of 12 hr shifts of 2 days, 2 nights and 4 days off. Annual Leave of 16 days. Full training will be given. As part of a growing and exciting team, the successful applicant will receive a competitive salary and benefits. Full job description below.

Closing date for applications 28th February 2019. To apply please spend your CV and covering letter to Position available for immediate start.

Purpose of Role:

  • Frontline response to emergencies, protecting people, assets and reputations.
  • Monitoring of global events, proactive and reactive alerting and notifications.
  • Management and oversight of ongoing on and offshore operations.
  • Focus on allocated region for intelligence, country reports and special reports.


Main Duties:

  • Monitoring of security and other events globally.
  • Monitoring of Solace staff and customers globally.
  • Advising customers and staff 24/7 about events that impact them.
  • Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
  • Conducting short-term analysis on specific events and writing advisories.
  • Maintaining country reports within their designated Area of Responsibility.
  • Providing security advice for customers intending to travel or already in locations around the world.
  • Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
  • Liaising with the Solace Global Provider Network.
  • Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
  • Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
  • Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational time frames.
  • Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
  • Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.


Required Skills & Experience:

  • Essential: Excellent written and verbal communications
  • Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
  • Essential: A proactive person with the ability to perform under pressure
  • Essential: Excellent administration skills with a keen eye for detail
  • Essential: Excellent computer skills, experience with MS Office applications
  • Essential: Interest in and good knowledge of current affairs
  • Essential: Excellent spoken and written English
  • Essential: Ability to work with often little direct supervision
  • Desirable: Experience of responding to critical incidents
  • Desirable: Second language
  • Desirable: Intelligence analysis experience

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