Solace Global Risk are recruiting a Response Operations Manager to be based in it’s UK Head Office in Poole. The working hours are a shift pattern of 12 hr shifts of 2 days, 2 nights and 4 days off. Annual Leave of 16 days. Full training will be given. As part of a growing and exciting team, the successful applicant will receive a competitive salary and benefits. Full job description below.

Closing date for applications 28th February 2019. To apply please spend your CV and covering letter to mveale@solaceglobal.com. Position available for immediate start.

Purpose of Role:

  • Frontline response to emergencies, protecting people, assets and reputations.
  • Monitoring of global events, proactive and reactive alerting and notifications.
  • Management and oversight of ongoing on and offshore operations.
  • Focus on allocated region for intelligence, country reports and special reports.

 

Main Duties:

  • Monitoring of security and other events globally.
  • Monitoring of Solace staff and customers globally.
  • Advising customers and staff 24/7 about events that impact them.
  • Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
  • Conducting short-term analysis on specific events and writing advisories.
  • Maintaining country reports within their designated Area of Responsibility.
  • Providing security advice for customers intending to travel or already in locations around the world.
  • Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
  • Liaising with the Solace Global Provider Network.
  • Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
  • Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
  • Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational time frames.
  • Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
  • Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.

 

Required Skills & Experience:

  • Essential: Excellent written and verbal communications
  • Essential: Ability to coordinate and prioritise tasks in a fast-paced environment
  • Essential: A proactive person with the ability to perform under pressure
  • Essential: Excellent administration skills with a keen eye for detail
  • Essential: Excellent computer skills, experience with MS Office applications
  • Essential: Interest in and good knowledge of current affairs
  • Essential: Excellent spoken and written English
  • Essential: Ability to work with often little direct supervision
  • Desirable: Experience of responding to critical incidents
  • Desirable: Second language
  • Desirable: Intelligence analysis experience

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